Medical Assistance Co-ordinator

Alfred Recruitment LLP ,
Bristol, Bristol
More Details
Job Type: Full-time
Salary: £20,000 per annum

Overview

Do you want to work for a leading global insurance company in the heart of Bristol? My client is looking for a Medical Assistance Co-ordinator to join their busy and vibrant team. You will responsible for providing assistance to customers in line with service standards. You will be dealing with complex hospital admission cases, arranging medical bill payments and arranging appointments when required. Key responsibilities: Provide assistance in line with the clinical plans communicated by the medical team To capture all relevant case information and accurately enter details on the case management system. Arrange medical services and agreeing financial terms as necessary Ensure that repatriation cases are managed appropriately Work with suppliers and agents to ensure that the required services are provided in a cost-effective manner Management of services required on deceased cases (repatriation, burial or cremation) To be responsive and empathetic to the needs of the customer Identifying and managing complaints in accordance with guidelines Hours of work: Working as a part of the Assistance team, you will be required to work 37.5 hours per week on a rotating shift pattern (including weekends and Bank holidays). The following times will apply: - Early shift - 07.30 to 16.00, Day shift - Between 9.30 to 18.00, Late shift - 13.30 to 22.00 Salary: £20,000 5% shift allowance

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