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Morses Club PLC
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Portsmouth, Hampshire
Customer Relationship Manager
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Salary: From £23,000 to £25,000 per annum + Car + Benefits |
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Overview
Customer Relationship Manager We are looking for people orientated and results driven individuals who want to be a part of a forward-thinking business who take pride in doing the right thing for customers. If you have led teams to success within customer facing environments, we want to hear from you Customer Relationship Manager roles are varied and rewarding, you will have the autonomy to drive and grow your own business area and will play an important role in developing a team of Agents and helping them grow their business. As our Agents are self-employed and work independently, you’ll have a real opportunity to get out and about to help them support their customers, whilst building great relationships with lots of different people, and developing your managerial skills. Morses Club PLC is an established, relationship-driven consumer finance provider offering a range of credit products in the non-standard finance market. We have been providing a highly valued and personal service to our customers for over 80 years. All loans are fixed, with no additional interest being charged irrespective of any delays in a customer repaying, and with a consistent 97% monthly customer satisfaction rate, our customers know that Morses Club is a name they can trust. We’re a growing business on an exciting digital transformational journey to broaden our product offering for our customers: we provide credit options through our brands Morses Club and Shelby Finance, and put customers at the heart of our development. Everyone who joins Morses Club has a real opportunity to make a difference and help us to keep improving services that we can be proud of. About the Role of our Customer Relationship Manager You’ll lead and motivate your Agents, who serve customers face to face, issuing flexible loans with manageable repayment plans, ensuring they deliver quality lending and collections performance, and driving quality business growth. Key responsibilities You’ll take responsibility for; · Engaging and developing your team of Agents to support their customer needs. · You’ll be out and about in your local community, conducting business reviews, monitoring MI and taking responsibility for meeting monthly branch targets. · Compliance is crucial in what we do and in adherence with regulation you’ll take ownership for regular contact and visits with customers in their homes to conduct audits, arrears visits, sales and collections as required. Benefits of joining us · You will receive a competitive salary plus company car and great incentives such pension up to 7% matching contribution, 25 days annual holiday, life assurance, long service awards, health cash plan, company share scheme, option to buy and sell holidays, Perkbox providing 200 perks, discounts and freebies… · But more importantly you will be part of a professional team who genuinely believe in putting the customer at the heart of everything we do What we’re looking for in our Customer Relationship Manager Being able to work independently and manage remote teams is a key requirement of the role, plus you will operate within a continually evolving industry, so it’s important that you are flexible and enjoy working in changing environments. You don’t need to have experience within the Home Collect Credit sector or financial services to join us; we look for people with exceptional people management skills and a natural ability to build relationships. If you have the desire to continuously maximise team performance and experience of engaging with customers face to face, we want to hear from you If you feel you’re the right candidate for the role as our Customer Relationship Manager , click ‘apply’ now We’d love to hear from you This job was originally posted as www.totaljobs.com/job/89672911