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Recruitment Genius
,
York, North Yorkshire
IT 1st Line Technical Support
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Job Type: Full-time |
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Salary: £18,500 per annum |
Overview
This company are a leading UK training provider offering courses in M&E Safe Systems of Work, Electrical Installations, Legionella training and more. They are looking for an enthusiastic and passionate person to join their Digital team. A variety of projects with a small team allows for team members to get involved and make a real difference in the company. Responsibilities: - Capturing, managing and completing IT support tickets - Answering phone and providing support (can be remote desktop support) - Research/Quoting/Ordering of IT equipment - Updating and maintenance of IT equipment and networks - Supporting development team; arranging meetings, note taking, testing of systems - Drop-off/Pick-up of equipment and supplies for multiple-departments - Fault finding and diagnostics - Hardware maintenance & upgrades - Managing users accounts across various systems - QA Testing of new systems Skills & Experience: - Good communication skills; both verbal and written - Extremely organised - Experience in Windows & Mac OS - Knowledge of Unix/Linux preferable - Some networking experience preferable but not required - Ability to research problems independently and offer solutions - Clean driving licence Hours Mon-Thu 8:45 to 5:30, Fri 8:45 to 5:00 with a 1 hour lunch break. Role to be based at their York Head Office. Occasional trips to their Slough branch will also be required to ensure that systems are up-to-date and in good working order. Full training will be provided in areas that are needed.