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Kantar Group Limited
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London, Greater London
Field Supervisor
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Job Type: Full-time |
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Overview
Field Supervisor Remote - Kings Lynn/Thetford area Nobody knows consumers better than Kantar. Providing insight and inspiration to help clients flourish in an extraordinary world, we bring together 9 of the world’s leading research, data and insight brands. At the heart of WPP, our global team of 30,000 people in more 100 countries delivers specialist insight, business strategies and consultancy support. You will act as the liaison between field agents and senior management. Ensuring field agents are trained, supported and rewarded for good work. Role includes working on specified projects, coaching, accompanying, completing quality control tasks and supporting a team of interviewers or collectors. You will also allocate and progress assignments and carry out assignments of work when required. KEY OUTCOMES Appraise, coach and support interviewers on specific projects, providing feedback on strengths and areas of improvement Highlight interviewer development needs and further support required to specified Manager Feedback interviewer queries and/or concerns to specified manager Carry out additional validation/quality control checks on interviewer's work as required (generally by face to face call backs, but occasionally by telephone, giving prompt feedback to the office Provide feedback to interviewers discuss quality issues at the direction of specified Manager Provide out of office hours telephone support to interviewers as required Will be required to interview from time to time When required, undertake assignments of fieldwork Allocate assignments when required, to specified job instructions, maintaining costs within project budget Ensure assignments are worked and that project requirements are achieved Complete to a high standard any interviewer training or development tasks as required. Ensure project and working practices comply with the MRS Code of Conduct, ISO standards and Data Protection laws CAPABILITIES Positive and solutions focused approach Proactive approach to offering guidance and knowledge sharing Self-motivator and ability to work on own initiative Effective communicator Ability to follow through with tasks and initiatives to successful implementation Full knowledge of face to face requirements of MRS Code of Conduct, and all applicable ISO standards JOIN US At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity, therefore we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.