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Inneo Recruitment Ltd
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Witham, Essex
Infrastructure Operations Manager
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Job Type: Full-time |
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Salary: £40,000 per annum |
Overview
Job Description: Job Role - Infrastructure Operations Manager Location - Witham, Essex Salary - Competitive with the following benefits: Pension Contribution 8-12% 10%-20% bonus 27 days a year holiday plus 9 bank holidays Private Medical Cover life Assurance Critical Illness cover for you and your partner 35 hour working week with Flexi Time plus many more. Summary of Role: The purpose of this role is to support the delivery of the Environment Operations departmental strategy; which is to provide a highly available and controlled estate of environments with a focus on process management and automation. Supporting the strategy will include the successful completion of BAU activity, in-line with policies and procedures, effecting a strong working relationship with our augmentation partners and managing a continuous improvement programme; with an emphasis on process automation and service availability. The role will require strong technical understanding across a wide range of technologies and will require an ability to discuss, analyse and influence both technical and non-technical decisions. The team consists of Environment Operations Analysts across Edinburgh, Kolkata and Witham locations, including resources provided by our augmentation partner, so the role requires strong engagement across remote teams. External Relationships: Numerous senior third party suppliers and partners Engagement varies from operational issue management, release deployment scheduling to developing our managed service capability. Internal Relationships: Senior Management Risk and Internal Audit IT & Change Service Transition Key Tasks: Responsible for team capacity management and future workload planning and allocation Responsible for the management of continual service improvement activity Responsible for the management and attestation of regular controls Responsible for regular control reviews, including retrospective control evaluations, for appropriateness Work closely with Service Transition to ensure visibility of future project requirements, ensure appropriateness of delivery and resource availability Work closely with Service Management to ensure critical incidents are visible and investigated accordingly Work closely with our Technical Architects and Infrastructure partner to evaluate capacity utilisation and appropriateness of current and future infrastructure provision Work closely with Internal Risk functions to ensure appropriate controls are in place to safeguard the department Create and review monthly and ad-hoc Service reports containing SLA, KPI and KRI data Regular senior engagement with Suppliers to investigate and resolve critical deployment issues Regular engagement with Suppliers and internal development teams to ensure appropriateness and standardisation in deliveries. Responsible for the appropriateness and timely delivery of environments following a refresh, with minimal issue investigation Responsible for the appropriateness of the automated environment monitoring and alerting Responsible for the appropriateness of configuration management capability across the estate of environments and logging of configuration items. Skills: Strong management and leadership background to deliver business goals and encourage team to fulfil their full potential. Strong Service Management background - particularly relating to Service Operation and Transition, but with in-depth knowledge and experience of Change, Release, Incident and Problem Management. Self-motivated achiever who gains satisfaction from providing excellent service to their customers. Ability to highlight areas for improvements and desire to manage change through to completion Ability to influence key stakeholders to ensure appropriate outcomes Strong analysis capability and ability to implement clear process definition, introduction and improvement. Excellent verbal and written communication skills are required along with the ability to discuss technical information to non-technical staff Availability to participate in provide an out of hours service to the Business, third parties and overnight support teams Knowledge: A strong understanding of both the business and technology processes that support the Platform. A fundamental knowledge of ITIL processes and how they are applied within an IT Service management department. Understanding of change and risk management within a complex operational environment Experience: Experience of working in complex, large scale, Technology environments ideally within Financial Services Experience of operating in a fast-paced business environment with an emphasis on positive change and adaptive working practices. Flexible in approach to all aspects of the role, with self-planning and organizing skills to enable effective multitasking in a high pressure and high availability environment. Experience of engaging and building successful relationships with a broad range of stakeholders. You should have a proactive attitude and the initiative to anticipate customer needs. Exposure to Project Management and formal Project Life Cycle methodologies Software Development Life Cycle and Change Management Technical skills Understanding complex architecture across multiple environment stacks and technologies Experience with supporting Windows and Linux operating systems Experience with supporting Java applications (Desirable) Experience with supporting .Net applications (Desirable) Experience with scripting languages (Desirable) Experience with T-Sql (Desirable) Experience within AWS (Desirable) Experience with cloud native technologies (Desirable) Qualifications: Relevant industry qualifications ITIL foundation Further ITIL qualifications (desirable) Additional Job Description If this seems like the perfect opportunity for you then please do not hesitate to apply :)