Product Features
Blog
Contact Us
Sign In
Chamberlain Career Management Limited
,
Milton Keynes, Buckinghamshire
Operations Team Leader - Asset Finance
|
|
Job Type: Full-time |
|---|
Overview
Client Summary Our newly launched Challenger Banking client provides commercial owner occupied mortgages and commercial investment property lending to SMEs, along with consumer and business savings accounts, using sophisticated technology enabling them to process deals quickly & efficiently. They are expanding in to Asset Finance and have a requirement for an Operations Team Leader (with Asset Finance experience) to join the Operations team in Milton Keynes. Purpose of Role Reporting to the Head of Operations (HOO), the Team Leader works closely with the HOO to create an inspiring team environment, with an open culture aligned to the bank’s values. To ensure the bank’s customers (Brokers, direct customers and internal customers) receive the standard of service promised, with a clear eye on continuous improvements. Setting and delivering on clear team goals. Direct management and personal development of staff within the team. To act proactively to ensure the smooth running of team operations and effective collaboration (internally within Operations and more widely across the business). Key Responsibilities Oversee day-to-day team operations. Monitor team performance and report on metrics. With HOO, establish clear objectives and personal development plans for team members, managing performance against these. Motivate team members, recognising high performance and rewarding accomplishments Support the company’s Change programme, providing Operational SME knowledge or resource as required. Discover training needs and provide coaching as appropriate. Ensure Annual Mandatory Training and all other required training is scheduled and met personally and across the team. Listen to team members’ feedback and resolve any issues or conflicts Encourage creativity and risk-taking Suggest and organise team building activities Work closing with HOO and QA/QC to review all team processes and procedures to assure that key failure points are identified and appropriately flagged. Support the operational forecasting and demand management processes to ensure delivery of operational capacity and capability to meet operational and customer objectives. Ensure controls and checks are being followed to ensure all activities managed are effectively and in a timely manner, escalating issues and problems to the HOO. Support the training of staff on operational tasks to ensure adoption and cascade of appropriate policies, reporting and escalation within the Operations team and to Risk & Compliance or the MLRO as required. Adhere to and support the company’s risk management framework. Ensure full compliance with the company’s policies as required. Skills and Experience A strong customer service ethic: Experience of building, implementing and improving the customer experience Proven experience as a Team Leader or Supervisor, preferably in an Asset Finance environment In-depth knowledge of process management and ability to deliver volume tasks on daily / weekly / monthly basis. Evidence of quality relationship management skills and the ability to engage across a wide range of differing stakeholders. Change management experience. Strong technical skills, especially MS Excel, PowerPoint, SharePoint, Outlook, etc. Excellent communication and leadership skills Organisational and time-management skills Decision-making skills Degree in Management or training in team leading is a plus How you will be Rewarded This is an exciting opportunity where you will play a pivotal role in helping the bank to establish their Asset Finance operations function. There is a competitive base salary plus annual bonus, pension, healthcare, life assurance and critical illness cover.