Area Operations Manager Grand Union South

Canal & River Trust ,
Milton Keynes, Buckinghamshire
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Job Description

Job Purpose Our 2,000 miles of canals and rivers play host to over 34,000 boats nationally and see millions of visitors on our towpaths all year around. These are busy routes for hugely diverse range of visitors and our Regional operations teams help to ensure that our waterways and towpaths are maintained and managed so that they can be enjoyed by all. The Grand Union South Area Operations Manager (AOM) will effectively contribute to and deliver the strategic vision of the Region and the Trust by transforming our canals and rivers into spaces that bring wellbeing benefits to local people, and visitors every day. We are searching now for a new AOM to join our team. Reporting to the Head of Operations for the London & South East region, the AOM is accountable for the quality and presentation of the Grand Union South area, whilst also ensuring all users and visitors to our diverse network or waterways have an outstanding and engaging experience. Knowledge, Skills/Qualifications & Experience About the role: Although this role is based out of our Head Office in Milton Keynes (MK9 1BB), it is not an office job. With much of your time spent working outdoors with your team it is essential that you love to work outdside, regardless of the weather all year around. Your area covers waterways stretching from Cosgrove to Rickmansworth. You'll be the main contact for a huge variety of people - not just colleagues and volunteers but internal users, visitors, customers and community representatives as well. By engaging and listening to them, and understanding their needs, you'll be able to build up a complete picture of the service-related and operational issues that are required to be delivered. To help you achieve this, you will directly line manage and lead a team of waterway operatives, supported (day to day) by a Team Leader (for Operations) and a Volunteers Leader who will be responsible for carrying out the maintenance, works and improvement programmes required across your area. Where required, you will need to arrange and supervise external, specialist contractors to complete any requirements. Throughout all the works programmes, you will ensure the safety of your team and any volunteers, that work is delivered to a high specification, both on time and to budget and that all your customers, visitors and users are aware of any impact on them. Alongside the works programme, you will lead the area in engaging with the local community to use our waterways, develop and add to our current volunteer programme, manage and support local groups who wish to hold events near our canals and ensure facilities are of the highest standards for our regular boating community. Due to the nature of our restructure, we are looking for someone who is currently working at this or a higher level, be that through a similar background of overseeing works in an operational management visitor / infrastructure network, comes from a team and works delivery environment in construction, or a comparable environment of engaging with a variety of stakeholders through volunteers and/or community programmes. Interested? If you think that you can turn our strategic vision into reality, then read on further to see if your skills and experiences match our requirements. Knowledge and Experience * Given the variety of and different levels of stakeholders you'll be dealing with, you will have excellent communication and interpersonal skills and be a key influencer at both internal and external level. * Successfully led your own operational teams in delivering programmes of work, on time and on budget * Successfully managed teams through understanding individuals' motivations, aspirations, engagement and abilities to deliver * Good contract management knowledge and the ability to deliver programmes of work through external contractors / suppliers * Safety management, ideally with some experience of the Construction (Design & Management) Regulations * Strong, end customer focus with the ability to deliver an excellent visitor experience * Solid experience of effective and efficient delivery processes and cost control and managing budgets. * Proven experience of engaging with, working with, growing the support from and managing the use of volunteers and / or a wide range of community groups. * Familiar and comfortable with using Word and Excel. Qualifications * Essential, full and valid driving licence as you will not be able to reach all your area easily via public transport * Desireable, educated to degree level in a relevant subject (conservation, environment, construction, engineering etc) * NEBOSH certificate, or willing to undertake if not already holding. On joining the Trust, we expect all colleagues to embody the Trusts' values (Caring, Open, Local, Involvement and Excellence) and behaviours including; * Ensuring that diversity and inclusion are integrated into all aspects of Trust life and promoting inclusion by challenging behaviour, practices, act

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