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Blick Rothenberg Global Business Services Limited
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London, Greater London
Second Line IT Support Analyst
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Job Type: Full-time |
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Overview
Role: Second Line - IT Support Analyst Reports to: IT Director Department: IT Location: 16 Great Queen Street, Covent Garden, London, WC2B 5AH Who are Blick Rothenberg? Blick Rothenberg is a tax, accounting and business advisory firm that puts our people and client relationships first. Our partner-led approach ensures that we provide a high quality service from our team of high-quality people. Combining technical expertise with personal integrity, we offer audit, assurance and business advisory services, as well as advice on corporate and personal tax matters. We want success for our people, our clients and for our business One of our differentiators has always been our ethos and culture, both within the firm and with our clients. We have a nurturing culture that is caring and protecting of our people alongside an environment where they can develop and flourish. This ethos is also reflected in the way that we work with clients, taking time to understand their business and investing in the relationship to ensure that we can provide the best possible advice. In order to help preserve this winning formula, to help pass it on to new joiners to the firm and to explain it to new clients, we have articulated our approach in the firm's values of honesty, respect, pride and openness. What we offer Blick Rothenberg offers nurturing and collaborative working culture that is caring and protecting of our people alongside an environment where they can develop and flourish. In addition to a competitive remuneration package, we offer a range of flexible benefits and flexible hours of work. There are also opportunities to become involved in several working groups to shape the firm's policies and new initiatives. Summary of role Due to a significant company growth, we are looking to expand the IT department. We are looking for someone to join our support team in a 2nd line position to deal with escalated calls from the first line and assist them while working on a call. Key responsibilities The role will be working with our IT Support team. Applicants are not expected to have experience in every application; however, a solid understanding of Microsoft technologies along with a desire and motivation to quickly learn new skills and have a logical thinking is essential, some basic knowledge of coding / scripting is beneficial. Requirements Key attributes Solid networking principal (DNS / routing/ DHCP/VPN) Excellent knowledge of windows 7/Windows 10 Understanding of Exchange and email (exchange 2010/2016, office 365) Worked with server 2008/2012/2016 Knowledge of shared folders/permission hierarchy Good experience working in IT to include exposure to servers / Group policy/ Active Directory Knowledge on virtualisation (ESXI/HyperV) Ability to work to deadlines Ability to research solution and learn quickly and present options to management Strong attention to detail Able to cope with multiple issues at once and prioritising Preferable attributes Exposure to 365 / Azure Exposure to SQL PowerShell Citrix XenApp Hypervisor (Hyper-V or VMware) SCCM 2012 WSUS Benefits In addition to a competitive remuneration package, Blick Rothenberg also encourages and provides continued professional development. We have flexible working hours and the option to buy and sell holiday. Blick Rothenberg and CogitalGroup Blick Rothenberg is part of CogitalGroup, an international business services group supporting entrepreneurial businesses, their owners and managers in achieving long term, sustainable success through the provision of critical business support and advisory services. This allows Blick Rothenberg to continue to deliver the high quality, partner-led service we have always provided, but with greater resource and the additional coverage that being part of a larger organisation provides.