Technical Delivery Manager - 3 month contract

Blues Point Ltd ,
Birmingham, West Midlands
More Details
Salary: From £300 to £335 per day

Overview

Technical Delivery Manager 3 month contract Birmingham (remote based while social distancing restrictions are in place) Technical Requirements · Experience working in an ITIL environment · Excellent understanding of Microsoft Windows 7 and 10 Desktop operating systems · Excellent understanding of Windows Server 2008, 2012, 2016 and 2019, as well as VMware, Citrix, O365 (hybrid environment) · Good foundation of MS Azure platform · Good understanding and experience of managing Microsoft Active Directory · Good understanding of Microsoft server operating systems · Good understanding of WAN/LAN technologies · Basic understanding of security management, including but not limited to vulnerability and patch management Other Requirements · Previous experience in a Team Leader role · Excellent organisational skills · Excited at the prospect of playing a leading role in developing and maturing managed service offerings for existing and new clients · Analytical and problem-solving attributes. · Strong interpersonal, communication and presentation skills. · Exhibits tact and diplomacy. The Technical Delivery Manager is responsible for overseeing the day-to-day management of the customer’s technical systems and will work closely with the technical support team(s) who provide technical support for those systems, to ensure operations run smoothly to deliver a high-quality service to the customer. The Technical Delivery Manager is responsible for the management and maintenance of the Customer’s estate, ensuring viable technical solutions are in place and regularly assessed for future improvements. They will act as the technical support lead for the support team(s) and escalation point for any issues which need addressing to ensure minimum impact to services. The Technical Delivery Manager will act as an escalation contact for the customer, whether it is for changes, requests, or escalations, and report to the Service Delivery Manager where required to ensure these are fulfilled to minimise impact to the customer. Responsibilities Including but not limited to:- · Support the Service Delivery Manager in achieving customer objectives. · To maintain a sound knowledge and understanding of current technologies which are supported in the customer environment . · To maintain a sound knowledge and understanding of current methodologies, technologies and services as employed by the Customer and as promoted by the Company whilst maintaining an awareness of future trends within the marketplace. · Adherence to ITIL Service Management processes. · Adherence to contractual obligations with customers and third parties as well as legislation. Additional Skills · Demonstrates a positive “can do” attitude in all situations · Builds an environment of mutual respect and trust. · Employs a team approach; recognize the balance of collaborating, leading and following · Takes calculated risks; shows courage and tenacity when faced with opposition · Celebrate achievements for self and others To £335 per day – Mid-April start.The interview process will be conducted remotely.Send your CV now This job was originally posted as www.totaljobs.com/job/89933903

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