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The Graduate
,
Leicester, Leicestershire
Customer Operations - amazing benefits - central location
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Job Type: Full-time |
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Salary: £18,500 per annum |
Overview
This is a role and company not to be overlooked If you are passionate about providing outstanding customer service and building customer relations this is the right opportunity for you This leading company is looking for candidates who are not afraid of a challenge It is more than just a customer service role, it is a mission to achieve the best customer satisfaction possible. Their staff are at their CORE and they feel its vital they look after them, especially in these difficult times BENEFITS 31 days holiday including bank holidays pension contributions Friday night social/drinks every week (we 'dial-in’ to London and Brighton offices, to encourage involvement and engagement) Yoga on Thursday mornings/ 5-a-side football league/ weekly rock climbing. Team day outs- theme parks, escape rooms, cinema, dinners. At least 5 social’s per year, from 'pub-golf’ to 'pub quiz's Company-wide summer and Christmas parties in London Celebrate 'Gay Pride’ and other important cultural events in London Opportunities to attend industry events and award ceremonies Opportunities to work across all three offices: Leicester, London, and Brighton Annual festival trip to Bristol Bespoke and tailored progression and development based on interests and skillset. OVERVIEW TO COMPANY: This business is based within the renewable energy sector and is making waves in the industry. As an agile and innovative firm, it brings bold new products to the market and champions fairness and transparency, all while maintaining an excellent standard of customer service. The business was founded on a few key principles: They provide green energy to the mass market Also, provide fantastic customer experiences (say goodbye to long call waits and hello to transparent and consultative customer experience) Invest heavily in technology to create slick experiences and modernise a dated industry. Five-star rating on Trustpilot (highly unusual for an energy supplier) They’ve recently partnered with a legendary UK multinational retailer to relaunch energy. Also, the official energy sponsor of a huge football club An excellent chance to join an exciting scale-up business within the energy supply sector - one that’s at the forefront of changing the landscape of the energy industry. A job with them offers the best of both worlds: on the one hand, backing from a large, well-capitalised corporate, and on the other, the dynamic working environment of a start-up company. Working in the Customer Satisfaction team, you’ll be at the heart of everything they do - working with customers. Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service. Every day, they come across problems not seen before, and those in Operations are tasked with bringing about awesome solutions. Talking to customers over the phone or via email, engaging with industry stakeholders, and highlighting inefficiencies all form part of the day to day role. Main responsibilities: Delivery of a service that customers will love End to end customer operations including the efficient delivery of customer services, billing, metering and payments Helping to coordinate & manage third party industry partners Contributing to the design, thinking and specification of in-house technology to systematize and automate processes Supporting the implementation of new projects and processes across the operations team PERSON SPECIFICATION: 2:1 and above at degree level- desirable Able to commute to Leicester office within max 1 hour Have the right to work Full-Time in the UK Open-minded Approachable Inclusive emotional intelligence and full of empathy Dedicated to sustainability Excited to help customers Ability to deal with challenging situations and empathise with customers who are facing complex problems. Enthusiastic and passionate about customer service Positive individuals who want to be part of a company that will continue to be the best in the industry. Experience in the customer service industry