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Meraki Talent Limited
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Glasgow, City of Glasgow
Claims Team Leader
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Job Type: Full-time |
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Overview
Meraki Talent’s industry leading Global Insurance client are looking for a dynamic Team Leader to manage a specialised Claims team. This is a key role as you will coordinate the work activities of the team, have responsibility for performance, development and coaching of staff to drive employment improvements. Responsibilities of the Position: Drive superior claims results for low complexity and exposure claims in personal or commercial lines of business by providing direction, technical guidance, and tracking and reporting on key metrics. Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analysing and resolving quality and customer service problems. Achieve best practices by reviewing claims files, identifying trends and recommending improvements. Manage corporate expenses by monitoring file allocations, resources and other expenditures to ensure appropriateness. Ensure compliance with all legal, regulatory and internal control requirements. Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings. Motivate and lead a high performance team by attracting, on boarding, recruiting and retaining team members. Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies. Contribute to the team effort by accomplishing related results and participating on projects as needed. Maintain a robust control framework Background of the Position: Oversee the operational workload of team of Claims Professionals handling low complexity and exposure personal or commercial claims, ensuring resources are fully utilized to deliver against agreed upon service levels. Monitor and review the performance and behaviour of team members and take action to ensure a high performance culture, compliance with the company´s policies and codes of conduct. Regularly communicate organizational updates to team to ensure awareness and alignment with strategy and business priorities and foster employee engagement. Provide advisory services to colleagues on a daily basis, by being focal point of contact, to ensure adherence to the company´s policies and processes. • Build and measure success against customer specific claims handling protocol and/or customer proposition charter to fulfil the needs and expectations of our customers. Build relationships with internal and external business partners and vendors in order to drive customer satisfaction. Experience within a similar "Team Leader" role and Insurance background are essential