Junior IT Support Engineer

LAWES RECRUITMENT LIMITED ,
London, Greater London
More Details
Salary: £25k - 28k per year

Overview

Job Title - Junior IT Support Engineer Contract - Permanent Location - South East London / Kent Salary - GBP25,000 - GBP28,000 Job Purpose: Provide 1st and 2nd line IT Support to onsite and remote users providing a first point of call to users · Triage calls in Jira Helpdesk and prioritize business critical requirements, escalating to 3rd line where necessary · Responsible for reviewing and reporting start of day logs and health checks and resolving issues that arise. · Responsible for daily backup completion and collection · Managing AD accounts including Azure and Okta accounts · Setting up new workstations and laptops · Involvement in networking · Installation of software for internal customers · Requisitioning new hardware\software · Involved in monthly weekend maintenance and patching of hardware and software · Working within third party suppliers to troubleshoot and resolve issues · Server access will become available for a variety of systems maintenance upon experience within the role including the VM Hypervisor systems · Involvement in project work with 3rd line support · This is a tremendous growth opportunity for a very bright, confident and energetic individual with a can-do attitude to join our team that is keen to learn and expand their horizons in a technical role focused on Dev/OPS. Responsibilities: · Maintain and rebuild VM base images and templates · Create and maintain automation scripts to build and maintain AWS VPCs / AMI and network resources in the AWS cloud · Automate deployments and configurations Preferred Qualifications: · 2:1 BSc Computer Science or Networking Degree · Microsoft Technology Associate or · CompTIA Optional Certifications that would be an advantage: · Cisco Certified Entry Networking Technician · VMWare Certified Associate · AWS Associate · Good knowledge of Microsoft Server and Desktop systems (windows 10, Windows 2016 Server) · Good knowledge of Microsoft Office Suites or Office 365 · Previous experience in a support or helpdesk highly desirable Personal Skills: · Enthusiastic with excellent problem-solving skills · Showing initiative / self-motivated to get the job done and improve practices · Great interpersonal skills - ability to converse with both internal and external customers · Excellent written and verbal communication · Helpful and friendly, thriving in front of a challenge with a strong desire to succeed If you have the relevant experience or know someone that does please contact us now on or email us at To view all Current Vacancies or for more information on our Refer a Friend scheme, contact one of our consultants or visit our website This job was originally posted as www.totaljobs.com/job/89848306

People also viewed