Junior Developer/Technical Software Support 1-3yr Exp

Harrington Starr ,
London, Greater London
More Details
Salary: £45000 - £60000 per annum + Additional benefits

Overview

Job Summary Harrington Starr is working with a leading financial technology company who is currently looking for an aspiring Developer to join their Support Group to be responsible for supporting and maintaining the Platform, which is a cloud-based Platform-as-a-Service. You will work in a fast-paced environment with a mix of financial developers, DevOps and infrastructure engineers, and application developers to provide front line support to our clients and staff. In this role, you will work directly with the teams to triage and analyze technical issues logged into our ticketing system. Primary Responsibilities Collect and triage production support incident tickets and follow documented standard operating procedures Maintain and create support documentation and knowledgebase Own production support issues andcollaborate with support engineers to resolve issues within designated SLAs Provide regular updates to internal and external stakeholders on outstanding issues Interact directly as needed with clients and stakeholders Provide daily and weekly issue reports Be an active participant at production support meetings Monitor environment logs for errors and troubleshoot accordingly Flexibility to work additional hours as needed Required Skills Infrastructure Engineering A relevant Information Technology qualification such asMicrosoft certifications or AWS certifications Proven hands-on experience with Linux servers (Ubuntu/RedHat Enterprise Linux) Familiarity with cloud Infrastructure such as AWS, Azure orGoogle Cloud Exposure to DevOps tools such as Docker, CI/CD pipelines, and configuration managemen Software Development Experience with Python Exposure to at least one of the following languages: JavaScript, C, C++, Golang Exposure tocoding/scripting or automating manual tasks Essential Criteria Desire to learn other programming languages to help support the environment Education A degree or active pursuance of a degree in a relevant STEM field Soft Skills Attention to detail Excellent customer service skills and empathy forclients' needs Ability to work in a fast-paced environment and effectively manage workload Excellent written and verbal communication skills with the ability to explain complex technical problems to non-technical audiences Desired Skills Familiarity with test-drivencode development and SCM tools such as Git Experience with and interest in financial markets Experience with SecDB/Athena/Quartz Knowledge of monitoring tools such as Grafana and Prometheus This is a great opportunity to work for a leading organisation. If you are looking for a new challenge working in a fast-paced environment, using the latest technologies then please apply now. For immediate enquiries please contact George Harris at Harrington Starr. This job was originally posted as www.cwjobs.co.uk/job/89947900

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