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Wilmslow, Cheshire
Customer Service Advisor Maternity Cover 9-12 months
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Salary: £17,000 per annum |
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Overview
Customer Service Advisor (Maternity Cover 9-12 months) Reporting to: Client Operations Manager Department: Diary Management - Health and Safety Location: Wilmslow, SK9 5AR Hours: Monday - Friday 08:30 - 17:00 Salary: £17,000 per annum We are looking for a Customer Service Advisor to join our busy Diary Management Team on a temporary basis at our Head Office in Wilmslow You will be responsible for contacting our current clients and booking in annual visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do. What will I be responsible for? Contacting clients to book visits in line with their service agreement Maximising Health and Safety Consultants time with confirmed visits Reducing our Consultants travel time with effective diary planning Ensuring all cancelled visits are followed up and re-booked Achieving KPI's set regarding client visits Dealing with and logging all Consultant queries, and where necessary, liaising with internal departments to answer any queries Ensuring accurate reporting of visits related issues/queries Generating and managing monthly Management Information reports Liaising with Health and Safety Consultants, Regional Managers, Finance and Client Relations You will be expected to perform additional tasks as necessary to help achieve the overall business objectives of the organisation. Who are we looking for? The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first-class telephone manner. Good geographical knowledge of the UK is essential, along with being competent using Microsoft Outlook, Excel and Word. As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions.