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The Curve Group
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Wilmslow, Cheshire
Customer Service Advisor
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Job Type: Full-time |
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Overview
Customer Service Advisor - Servicing Wilmslow Heard of us? We're an award-winning bank; backing people to fulfil life's hopes and dreams. Now is your chance… The servicing team is a vital support role within our in life mortgages team, providing a customer service support to our existing customers across the life of their mortgage. The team deals with a variety of queries including but not limited to liaising with solicitors, handling vulnerable customers and processing payments. The role of Customer Service Advisor is really important to us. You will provide a helping hand to our residential mortgage customers day to day, in a great team environment to grow your career. Based in our dynamic Wilmslow office, you will sit amongst 2 teams of 7 and 12 and report to the Operations Manager and Operations support Manager. What would your day look like? Addressing incoming customer contact by phone Recording relevant feedback and escalating issues as necessary Resolving ad-hoc customer queries and requests Applying payments, amending account and case details Effective complaint handling and escalating where necessary Contributing to development of new processes and practices Assisting with the annual review process What do we expect of you? Knowledge of the current mortgage market Experience working with Solicitors/intermediaries Strong Telephone skills and experience (Call centre background is ideal). Excellent customer service skills What can you expect of us? A friendly and flexible culture, synonymous with our proposition to our Customers. A smart yet comfortable working environment, well located for the daily commute and those lunchtime errands. A growing organisation that defines itself as being nimble, lean and strong. A drive for continuous improvement, for which you will be empowered to get behind from day one. A visible and approachable ExCo; who you will very likely to bump into whilst making your morning coffee. And of course you will be compensated competitively, with a good range of core benefits and bonus potential. Still Curious? A lot can happen in a year In 2019 Aldermore Group was formed; bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella. Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services, with hubs throughout the UK, including London, Reading, Manchester and Cardiff. We also celebrated our 10th Birthday and fundamentally 10 years of helping those with ideas; by saying yes to our customers. We've propelled entrepreneurs on their journeys; we've given first-timers a leg-up onto the property ladder; and we've opened up the lending market to many. As for what the next 12 months has to offer; we are embarking upon the delivery of our Purpose; a Purpose that underpins our next 3 to 5 years as a growing business. Join us today and we will make the same Promises to you as an employee, as we do to each of our Customers. We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR. Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position. Aldermore is an equal opportunities employer .