IT Support Team Lead

The One Group ,
Cambridge, Cambridgeshire
More Details
Job Type: Full-time
Salary: £40,000 per annum

Overview

Where do you shine most…. Is it leading teams? Are you super techy? But also a people person? A globally recognised company who offer a leading benefits package need someone to spear head the technical support team The Role: IT / Technical Support Team Leader You will be leading a team of 5-6 support engineers, carrying out monthly one to ones, coaching, training and giving feedback consistently. You will be responsible for the motivation and development of your team, as well as the measuring of their performance. You'll play a vital role in the team; every day you and your team will help customers to solve their technical problems by performing remote screen share sessions or working with them via phone and email to gather important details about their issue. You'll also champion our products, provide our product development teams with customer feedback and help your colleagues to understand the technical concepts behind the tools. What we need you to have: Successful track record leading teams You have a passion for delivering the highest quality customer service. Self-motivated team player who relishes every opportunity to problem-solve and troubleshoot. A firm understanding of Windows permissions and concepts. Some understanding of networking concepts and troubleshooting practices. Solid understanding of how to troubleshoot issues in a Windows environment. You have experience working on a help desk or service desk environment. You're a self-motivated team player who is comfortable giving and receiving feedback. The following would push you to the front of the queue: Experience working with SQL or other relational databases Experience setting up and maintaining Windows Server and/or clusters. Knowledge of installing and maintaining web servers (IIS, Apache). SQL Server administration experience (backing up or restoring databases). Scripting or basic programming knowledge. An understanding of installing and maintaining SQL Source Control systems (Subversion, TFS, Git), and setting up and maintaining Virtual Machines (VMWare, Microsoft HyperV). Exceptional benefits I'm eager to discuss - So call Andy on or email With offices in Cambridge, Northampton and Peterborough - The ONE Group's recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical. Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England. We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace. This isn't just recruitment, it's: Recruitment as it should be. For more information, call us or visit our website at www.theonegroup.co.uk

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