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Optima UK Inc Ltd
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Leicester, Leicestershire
Customer Service Advisor
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Job Type: Full-time |
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Salary: £16,000 per annum |
Overview
Job Title Customer Service Advisor Location Leicester Salary £8.70 per hour The Role We are looking for a Customer Service Advisor to join a well-established distribution centre in Leicester for a 3-month temporary contract. Responsibilities will include: To be the first point of contact for customers by responding to their issues and queries in an accurate and efficient manner Liaise with other team members and contractors to offer the best service to customers Use all required systems to complete precise data and information records within agreed guidelines Deliver excellent customer service and ensure a positive first response on each contact Be involved in tracking consignment deliveries with courier services Ensure that all customer telephone order entries are dealt with in a secure and timely manner Work together with other team members whenever their assistance in more complex issues is required Follow agreed performance and quality guidelines to diagnose and respond accurate information to customers Work per agreed targets and KPI's by monitoring your own performance. The Candidate We are looking for a candidate who has previously worked in a customer service environment, preferably in a contact centre, as well as: Be PC literate, especially with Microsoft Office Have a great sense of empathy, interpersonal and customer service skills Having excellent communication and listening skills and being able to quickly understand and solve the needs of the customers Work within a team framework and being able to plan and prioritise your own workload Shift Pattern Working Hours: This role will be on a 4 week rotational shift, these shifts will rotate between 8am through to 10pm (7.5 hours per day i.e 2pm to 10pm would be 1 shift pattern). You will also be required to work Saturday's in this shift pattern and the occasional Sunday. The Package Start on Monday 16th March 2020 for a 3 months' temporary contract Free parking Bespoke working area Free refreshments