Infrastructure Applications Engineer - Microsoft - PowerShell

Hays Specialist Recruitment Limited ,
London, Greater London
More Details
Salary: £454 per day

Overview

Infrastructure/Web Application Engineer - Microsoft - Powershell Infrastructure / Web Applications Engineer £454 per day Outside IR35 6 Months North Greenwich The Application Engineer will provide level 2 (and where required level 3) support to TfL's environments (business critical services for TfL (e.g. asset management, ERP, commercial off the shelf, in-house developed software, transport maintenance and planning systems, online services etc.), proactive identification of issues, fulfilment of Service Requests and problem management in accordance with the agreed service level targets. Out of Hours support, support of weekend or out of hours maintenance or release activities will be required for certain applications. The key responsibilities are as follows: Responsible for executing support activities to enable fault resolution within the agreed SLAs to ensure the restoration of the services within the team's portfolio Accountable for managing Incidents, problems and Service Requests assigned to themselves. Responsible for Daily Health checks / proactive working / responding to system alerts within agreed service level targets to minimise any disruption to customers and / or users Accountable for recommending service and process improvements for the handling and correction of defects in TfL's live environments to reduce costs and drive less calls to the Service Desk Accountable for escalating service incidents to higher severity when appropriate to ensure on-going operation and delivery of service within SLAs Accountable for working effectively in a team under supervision, instruction and guidance of Application Team Manager ensuring collaboration and coordination Accountable for contributing to technical Knowledge Management for systems in their portfolio Experience: Broad experience of working in a complex multi-site environment dealing with business applications and real time information systems. Proven track record of working within a support and/or operations environment. Experience of troubleshooting issues, managing incidents, problems and / or service requests within agreed SLAs. This is a hands-on position where the client is looking for knowledge in: Microsoft PowerShell Automation Data and Analytics Experience with SQL and Oracle databases The client is would also like to see DBA and migration experience if possible, but this is not essential. If you feel that you're a good fit for this position and your skills set matches the experience needed please make sure to apply by March 11th to be considered for the role. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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