Product Features
Blog
Contact Us
Sign In
National Crime Agency.
,
Leicester, Leicestershire
G5 Engineering Technical Support Officer
|
|
Salary: £27,664 + London Weighting of £3,339 |
|---|
Overview
We are currently looking to recruit G5 Engineering Technical Support officers in our London or Leicester sites. DDaT, Service Strategy & Development Department manages Operational Capability & Development and Targeted Intercept Engineering. Service Strategy & Development’s manages the : - Overall coordination of the agency’s investment strategy and roadmap for capability development and skills growth. - Deployment of hi-end capabilities in support of live operations, providing NCA with capabilities for 21st century law enforcement. Service Strategy & Development leads on specifying, designing, developing, delivering and supporting new technical capabilities (operational, business, back office and corporate) across the agency. Job description Key Responsibilities In a team of IT professionals, the Engineering Technical Support officers will be using their skills and expertise to: - Support the development, maintenance and enhancement of technical capabilities. - Participate in building new services on multiple platforms, maintaining core functionality and providing technical guidance for colleagues across the Unit. - Install, upgrade and support technical hardware, operating systems, software and peripherals. - Provide support of incidents, problems and configuration and change processes which affect the infrastructure. - Conduct application support – to include investigation and analysis of application issues, replicate issues on test systems and investigate databases and/or code to identify faults and produce/test proposed solutions. - Provide technical advice and guidance to colleagues on software tools and applications. - Working on on-premise and cloud infrastructure (AWS) to support and improve the systems that help tackle cybercrime. (NCCU) - Review and implement system monitoring, identifying issues and making proactive decisions around system health. (NCCU) - You will gain understanding of cybercrime learning from external threats using NCCU knowledge to harden own systems. (NCCU) - You will operate in a DevOps way seeking to automate where possible. (NCCU) Responsibilities You will need to demonstrate the below behaviours (assessed at interview only): - Delivering at Pace - Managing a Quality Service You will also need to demonstrate the below technical criteria: - Cisco network infrastructure - dealing with support, maintenance and upgrades - Windows infrastructure – dealing with 2nd line support, maintenance and upgrades. - Networking infrastructure – dealing with support, maintenance and upgrades. - In-depth understanding of IT languages, web technologies and software packages. - Good knowledge of Linux administration and configuration. (NCCU) - Good knowledge of networking or virtualisation technologies. (NCCU) You will also have the below qualifications or experience: Desirable: - Good understanding of ITIL V3/4 (DDaT / NCCU) - ICND1 or CCNA. - Knowledge of Amazon Web Services (NCCU) Behaviours We'll assess you against these behaviours during the selection process: Delivering at Pace Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: Cisco network infrastructure - dealing with support, maintenance and upgrades Windows infrastructure – dealing with 2nd line support, maintenance and upgrades. Networking infrastructure – dealing with support, maintenance and upgrades. In-depth understanding of IT languages, web technologies and software packages. Good knowledge of Linux administration and configuration. (NCCU) Good knowledge of networking or virtualisation technologies. (NCCU) Things you need to know Security Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . Medical Successful candidates will be expected to have a medical. Selection process details This vacancy is using Success Profiles , and will assess your Behaviours and Technical skills. Application To apply for this post, you will need to complete the online application process which includes entering the information outlined below. This should be completed no later than 23:59pm, on 20th April 2020. Enter your CV details setting out your career history, including key responsibilities and achievements. It is essential that your CV reflects the role you are applying for. Please ensure you have provided reasons for any employment gaps within the last two years. Personal statement (no more than 1250 words) Please ensure your personal statement evidences the below criteria. • Cisco network infrastructure - dealing with support, maintenance and upgrades • Windows infrastructure – dealing with 2nd line support, maintenance and upgrades. • Networking infrastructure – dealing with support, maintenance and upgrades. • In-depth understanding of IT languages, web technologies and software packages. If you would also like to be considered for the NCCU role, please evidence your suitability for the post by evidencing the following Technical entry criteria (250 words per criteria) • Good knowledge of Linux administration and configuration. (NCCU) • Good knowledge of networking or virtualisation technologies. (NCCU) Please click on the below link to apply. Feedback will only be provided if you attend an interview or assessment.