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Marks Sattin recruitment
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Woking, Surrey
2nd Line support
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Job Type: Full-time |
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Overview
This is a great opportunity for someone in Support to really establish themselves in a Microsoft Partner. You will get the chance to work on the latest technology, be given clear career progression and work a number of different sectors. Your Responsibilities · To provide 2nd line technical support, answering support queries via phone, email and ticket allocation. ·Monitoring the core managed service platform and application layer to identify incidents / problems and resolving proactively. · To maintain a high degree of customer service for all support queries and adhere to all service management principles, working to defined SLA's. ·Ensure uptime and resilience of core Managed Service platform. ·Maintain the integrity of IT security in order to protect and safeguard ,IP and data by managing a continuous data loss prevention programme. ·Provide out of hours Infrastructure and Application support for outage incidents and work to agree a workable patching schedule out of core business hours. The Skills and Experience You'll Need ·Strong working knowledge of deploying, configuring, troubleshooting and supporting Microsoft technologies ·A good working knowledge of SQL Server and a good understanding of SQL scripting is essential. ·Windows server (AD, GPO, CA, DNS, DHCP, WSUS, HYPER-V). ·IIS ·Perfmon - Data collection and analysis. ·Windows system security patching. ·Working knowledge and experience managing networks: ·TCP/IP, HTTPS, DNS, Routers/Firewalls, VLANs, VPN, Reverse Proxy. ·Network monitoring What is on Offer In Return ·Competitive Salary ·25 days holiday Birthday Day Bank Holidays contact Luisa on ·Contributory pension scheme ·Life insurance ·Private health care