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Marks Sattin Ltd
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Woking, Surrey
2nd Line Support Engineer
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Salary: £30,000 per annum |
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Overview
This is a great opportunity for someone in Support to really establish themselves in a Microsoft Partner. You will get the chance to work on the latest technology, be given clear career progression and work a number of different sectors. Your Responsibilities · To provide 2nd line technical support, answering support queries via phone, email and ticket allocation. · Monitoring the core managed service platform and application layer to identify incidents / problems and resolving proactively. · To maintain a high degree of customer service for all support queries and adhere to all service management principles, working to defined SLA’s. · Ensure uptime and resilience of core Managed Service platform. · Maintain the integrity of IT security in order to protect and safeguard ,IP and data by managing a continuous data loss prevention programme. · Provide out of hours Infrastructure and Application support for outage incidents and work to agree a workable patching schedule out of core business hours. The Skills and Experience You'll Need · Strong working knowledge of deploying, configuring, troubleshooting and supporting Microsoft technologies · A good working knowledge of SQL Server and a good understanding of SQL scripting is essential. · Windows server (AD, GPO, CA, DNS, DHCP, WSUS, HYPER-V). · IIS · Perfmon – Data collection and analysis. · Windows system security patching. · Working knowledge and experience managing networks: · TCP/IP, HTTPS, DNS, Routers/Firewalls, VLANs, VPN, Reverse Proxy. · Network monitoring What is on Offer In Return · Competitive Salary · 25 days holiday Birthday Day Bank Holidays · Contributory pension scheme · Life insurance · Private health care This job was originally posted as www.totaljobs.com/job/89803141