2nd Line Support Engineer

Your New Job I'm working with an exciting company that are using AI and software solutions at the forefront of their company. Your role will be in operation and maintenance solutions, providing 2nd line support for external and internal customers managing the resolution of software issues. Your Responsibilities: To provide 2nd line technical support, answering support queries via phone, email and ticket allocation. Monitoring the core managed service platform and application layer to identify incidents / problems and resolving proactively. Maintaining and improving production servers, applications and networking. Maintain the integrity of IT security in order to protect and safeguard IP and data by managing a continuous data loss prevention programme. Engage with third party hosting provider in regard to any incidents / problems where required. Ensure that all IT incidents are recorded, diagnosed, resolved or escalated to the appropriate person or vendor working to keep/ensure service level agreements. Provide out of hours Infrastructure and Application support for outage incidents and work to agree a workable patching schedule out of core business hours. The Skills and Experience You'll Need: Strong working knowledge of deploying, configuring, troubleshooting and supporting Microsoft technologies Experience working in a commercial Help desk or Support role, effectively communicating with end users and teams. A good working knowledge of SQL Server and a good understanding of SQL scripting is essential. Windows server (AD, GPO, CA, DNS, DHCP, WSUS, HYPER-V). TCP/IP, HTTPS, DNS, Routers/Firewalls, VLANs, VPN, Reverse Proxy. Experience in building systems and deploying applications Experience working with Microsoft Azure and Operational Monitoring System (OMS) Cisco Certified Network Associate (2011) If you believe you are a good skills match please don't hesitate to apply to this role and we can speak through it further. This job was originally posted as www.totaljobs.com/job/89659724