Sales Support Administrator

Career Cross Ltd ,
South Shields, Tyne and Wear
More Details
Job Type: Full-time
Salary: £17,500 per annum

Overview

Sales Support Administrator - South Shields - £17,500 benefits This is a high intensity role working as part of our Retail Team, supporting the smooth and efficient running of a portfolio of large retail accounts across the UK and Ireland. As a Sales Support Administrator you will support the National Account Managers and will need to be proactive and take charge of all administrative tasks in connection with sales, ensuring both internal colleagues and external customer needs are fully met. The role involves detailed work using Outlook, Excel and Dynamics 365. Key Responsibilities: Managing the order process from order receipt to delivery to the customer. This includes; collating all orders from specific customers for allocation and replenishment, ensuring the orders are processed and dispatched in sufficient time to meet customer delivery slots, and liaising with contacts at retailers when orders need to be amended. Setting up new customers on Dynamics 365 and ensure all customer data is kept up to date. This includes; addresses, prices and customer sku’s. Setting up new products with retailers using customer specific data files, mostly using Excel. Answering queries from retail head offices and from retail stores via telephone and email. Accurately recording EPOS data Supporting the Field Sales Team; organising POS, assisting with sending out new equipment, chasing up deliveries to stores. Experience Required: The ideal candidate will come from a retail and/or administration background, and have previous experience working in a busy office environment. To be successful in the role the candidate will need to demonstrate the following: Excellent computer skills. Experience of using Excel, Outlook and Word is essential. The ideal candidate will have a high level of proficiency with Excel and be able to work with formulas. The use of Dynamics 365 is a key part of the role, experience with this software is desirable but not essential. A solution focused and professional attitude with colleagues and customers Good time management with the ability to work under pressure and to deadlines. A high level of attention to detail Excellent communication skills A good work ethic and a desire to provide great customer service and support to both customers and colleagues Enthusiastic individual with a drive to succeed and a willingness to learn and develop with the role Ability to organise, prioritise and evaluate your own workload Keywords - sales order processing, sales order processor, Dynamics 365, Dynamics, sales support, ordering, order, retail, retailers, EPOS, store deliveries, POS, field sales support, Excel, Outlook, office administration, admin, Word, Microsoft, sales support administrator, support, support administrator, Dynamics 365

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