Dispatcher

Job Title: Dispatcher Contract: Permanent, full time (40 hours) Location: Bristol, BS2 Salary: £8.80 per hour Our Company: "Family ethos and values are very much at the heart of our business. This is embodied in our core values which translate into providing a caring, responsive, innovative service to our patients and NHS Trust partners". E-zec Medical Transport service is a family run Company focussed on delivering high quality, safe, effective ambulance transportation for patients to and from a healthcare setting. Founded in 1998 E-zec is the largest independent ambulance provider that operates solely and exclusively in the patient transport sector. E-zec currently employs more than 1400 employees and operate a fleet of 550 vehicles. E-zec hold 14 NHS NEPTS contracts across the UK. Due to continued expansion, E-zec Medical Transport Services are now looking to recruit a Permanent Contract Dispatcher for our non-emergency patient transport operation in the Banes, Gloucestershire, Swindon and Wiltshire areas. About the Role: As a Planner you will be responsible for planning and controlling the daily movement of the medically eligible patients to and from NHS Healthcare facilities. We are looking for someone to work 40 hours a week across a flexible variable shift pattern within the operational hours of 07:00 to 23:00. Your duties will include: Planning and controlling of daily ambulance journeys transporting medically eligible patients to and from NHS healthcare facilities using the Cleric Computer System. Controlling a complex operation consisting of over 75 ambulances delivering 550 patient journeys per day. To liaise with control and operational managers to resolve any vehicle resource deficiencies to meet service and contractual demands. To relay information to driving crews to enable them to transport patients with different abilities/mobilities to clinical and non-clinical appointments with dignity and care and aided when required. To constantly review patient journeys and re-allocate staff and vehicle resources by utilising vehicle tracking systems to meet contractual requirements. PERSON SPECIFICATION Essential criteria Experience of working in similar transport control environment Good telephone manner Good computer skills and knowledge of Excel and Word. Be customer service focused and able to effectively handle sensitive situations Be able to stay calm under pressure Ability to take initiative Working effectively as a part of the team Desired criteria Experience of dispatching and planning NEPTS journeys Good knowledge and understanding of the geographical area covered MIS patient transport system. In return we are offering: You will receive full training to fulfil the role and uniform £8.80 per hour including a 30 minute paid break 224 hours of annual leave (including bank holidays) Auto enrolment into the NEST Pension scheme Eligibility for a Blue Light Card It is not the policy of E-Zec to contact further those applicants who have not been invited for interview, so if you have not heard from us within 6 weeks you should assume that, on this occasion, your application has not been successful.