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Xero UK Ltd
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Manchester, Greater Manchester
Customer Experience Specialist - Billing
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
Why Xero… At Xero we are rewiring the small business economy and want millions of small businesses to thrive through beautiful software, advice and connections. We aim to make being a small business more efficient and profitable for small business owners, and more enjoyable too. You’ll love working at Xero This an exciting time to join Xero in our new office in Manchester. We are excited about our third site, and for it to be based in the thriving, multicultural and vibrant city of Manchester. As we build out this team we are looking for highly motivated individuals to be the first Xeros in this new office base We’re not your usual billing team we're world class and we provide a world class service. In this role you will take ownership for investigating and responding to billing queries sent in by customers when they encounter issues with our software or need guidance on how to resolve them. How you’ll make an impact We provide prompt, helpful and easy-to-understand solutions to resolve customer issues. Most of these responses are by email, but when the situation calls for a human voice, your verbal skills will help. This will sound a lot like you… Excellent verbal and written communication Experience in delivering strong customer service Data entry and admin experience Diligence and commitment to following through and resolving problems Initiative and ability to self-manage, along with flexibility Ability to build effective relationships A proven team player who pro-actively assists other team members You should be familiar and comfortable working with technology, especially navigating between multiple systems to find a solution to a problem. Experience of working in a fast paced and dynamic work environment is key to this role. The role is accompanied by a salary of £22,000 - £26,000. It's time to introduce yourself At Xero we live and breathe our core values and now that we have caught your attention, it is time for you to catch ours - please apply if you: Love doing beautiful work - contribute to a beautiful experience for our customers. Show your passion for the human side of software development through cultivating a deep understanding of the needs and aspirations of small business owners. Seek the challenge of complex technical problems, crazy-smart collaborators and a fast-paced work environment. Champion creative development by bringing a unique point of view while inspiring impeccable work from others. Take ownership by driving meaningful change and delivering results with passion and purpose. We strive to create an inclusive workplace where people have the opportunity to succeed, regardless of gender, gender identity, gender expression, sexual orientation, marital or civil partner status, race, religion or belief, disability, age or pregnancy. We embrace difference and know that if you can be yourself at work, you'll be happier, more motivated and creative. We want you to bring your whole self to work, to have your own perspective and know that you belong. Xero UK is proud to be a Stonewall Diversity Champion. Thanks for your interest in joining Xero Given the currently evolving COVID-19 situation, Xero is now working remotely, which means our recruitment processes will also be conducted remotely. We're continuously monitoring the situation and are currently working through a range of considerations and adjustments, that will need to be made during this time in regards to recruitment at Xero. We thank you in advance for understanding, and your patience during this time as things may move a little slower or a little differently. Take care, The Xero Talent team.