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Adria Solutions Ltd
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Manchester, Greater Manchester
IT Service Manager
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Job Type: Full-time |
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Salary: £45,000 per annum |
Overview
IT Service Manager - Manchester - £60K Adria Solutions Ltd has an exciting opportunity for a hard-working IT Service Manager to join our growing client in Manchester. As a IT Service Manager, you will operationally manage the provision of IT services for our client. The duties of the IT Service Manager will include but not be limited to: Customer Management Define and measure service levels delivered to the business and ensure metrics are in place to measure on a monthly basis. Conducting regular Service Review meetings with customers to ensure support and service is reviewed. Service Level Management to customers and suppliers and report against performance. Developing and managing Continual Service Improvement Plans Resolve escalated service issues, to ensure minimal impact and risk to the customer's solutions. Essential skills and experience: Experience in a Service Management position managing external customers. Experience of managing large third party partners. Experience of working with project teams to deliver effective Service Design & Transition Experience of reviewing and managing Service Level Agreements & contractual obligations. Has the ability to manage and co-ordinate complex environments with multiple parties Customer Management This is a great opportunity for a IT Service Manager to join a company who strongly believe in the development of its employees and you will be rewarded with an attractive benefits package: Free parking and great transport links Gym Membership Flexible working IT Service Manager - Manchester - £60K Interested? If this sounds like your perfect role, don’t miss out - just click to apply Not quite what you’re looking for? Details of all our current jobs can be found via our website, www.adriasolutions.co.uk , or check out our Social Media channels IT Service Manager - Manchester - £60K