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IT Talent Solutions Ltd
,
Reading, Berkshire
Software Support & Trainer
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
Software Support & Trainer required for my Reading based client for a permanent role paying £30-35k car allowance The role is likely to be 3 days office Based 2 days countrywide travel. There is no parking on site when in the office but they are a 2 min walk from Reading station. Your office-based role will include: • Taking support calls and emails and ensuring you adhere to service level agreements. • Be proactive in ensuring customers past support cases are still resolved by phone calls and emails. • Contribute to the monthly cycle of testing necessary in the version releases • Contribute to maintaining the system documentation, training materials including video content • You will have shared responsibility for supporting the company’s internal CRM system, which is currently Salesforce Your offsite role will include: • Carrying out online and onsite training to the client base • Carrying out onsite one to one training, or within a classroom environment with up to 10 delegates • Carrying out consultancy days which involves setting up of accounts to meet the customers’ requirements. This includes user permissions, categories, compliance checks, reporting etc.