Benefits Apprentice

ISLE OF WIGHT COUNCIL ,
Ryde, Isle of Wight
More Details
Contract Type: Permanent

Overview

Job Purpose: To be prepared to work in the Benefit's teams and Customer Services team. To support the Benefit team and Customer Services in the day to day running and operation. Core Tasks: 1.General clerical duties and assisting the Revenues & Benefits Section as and when required. 2.Assisting with reviewing monitoring reports 3.Other general clerical duties 4.To deal with telephone and email enquiries, responding promptly with requests. 5.To undertake training as required including relevant training courses identified by the Council and anything required by the apprenticeship training provider Benefit Teams: 1.Preparing and sending letters and other correspondence 2.Recording information relating to performance measures and statistics. 3.Liaison with other Council staff to ensure the provision of an efficient and effective benefit service. 4.Working in accordance with the Councils performance management framework 5.Processing information relating to benefit claimants from the Department of Works and Pensions and other organisations 6.Processing and entering onto the computer, benefit information relating to claims, reviews and correspondence 7.Other general clerical duties 8.Verifying & collecting information on Benefit Claims, Benefit Reviews, correspondence and inputting into the computer system 9.Accurately record information received relating to changes to benefits entitlement 10.Understanding and applying the Council's customer standards, the revenues service standards and the human rights and data protection legislation in all dealings with customers. 11.To provide excellent customer service using the principles of ownership', quality and accountability and a can do' approach 12.Undertake any other duties as appropriate and as requested by the line manager. Generic quality statement: The Isle of Wight Council expects that its staff will adhere to its policies and procedures. All members of staff are expected to be familiar with procedures and undertake appropriate activities to support their learning and development. Safeguarding - The Isle of Wight Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and operates stringent safer recruitment practices. Diversity and Equality - All employees are expected to treat others with dignity and respect. Health and Safety - The Isle of Wight Council has a duty to protect employees and all employees have a duty to protect themselves and others from harm as far as is reasonably practicable. Data Protection and ICT Security - All employees are required to ensure that any information or data collected or input in to a council system complies with the standards set out and any associated processes that are specific to an area of work. This job description is correct as at the date given above. In consultation with the postholder it is liable to variation by management to reflect or anticipate changes to the job. As a term of employment the postholder may be required to undertake other duties in this post or, following consultation, any other post in any of the Isle of Wight Council's Directorates. Interested? Don't hesitate Click "apply" now to download our application form

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