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Search Consultancy
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Edinburgh, City of Edinburgh
Customer Service Support
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Salary: £23,600 per annum |
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Overview
Customer Service Representative Edinburgh Contract (12 week project) £12.12 - £13.07 per hour Can you wow customers? Do you have strong customer service skills to communicate at all levels? Do you want to be paid well to come to work in in a modern office, close to public transport? Absolutely no sales involved, this is 100% inbound customer service and emails. We are looking front line telephony support to help with the customer service base and accessing there online systems. You are going to be well paid to engage with the customers supporting with technical issues and requiring escalations when required. If you're looking to get your customer service career on the right track, apply to become a Customer Service Representative with this market leading client. If you can wow customers, are ambitious and have excellent customer care skills, this is the perfect opportunity for you. You'll work five days a week, on rotating weekly shift patterns, between the hours of 8.00am - 6.45pm. You'll have varying start and end times, giving you flexibility. Support and build customers technical confidence through providing high quality guidance. Liaise with Digital Champions and National Team to provide awareness of common issues to spread knowledge. Raise awareness to Digital Champions where local /face to face support may be vital. Highlight technical issues to the relevant team and/or external digital service support provider for resolution. Feedback to colleagues common customer service issues and update relevant user guides. Maintain a area of the teams site is to promote and empower self support to the customers. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age