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Meridian Business Support
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Bridgwater, Somerset
Customer Services Advisor
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Contract Type: Contract |
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Salary: £17,650 per annum |
Overview
Customer Service Advisor, Bridgwater, Somerset. Do you have a strong customer service background, enjoy providing customers with an excellent level of service and are able to be understanding and empathetic when dealing with issues? Thriving local company are looking for a new team members to help with their current expansion plans. This is a busy role that will utilise your admin and customer service skills, when taking calls you may be speaking to vulnerable customers in difficult or sensitive situations so an ability to show empathy is essential. The general duties will include inputting and checking prescriptions against the system, liaising with Doctors surgeries and processing orders. The role will also involve supporting the team in taking calls from customers with a query or enquiry and this needs to be dealt with and solved as quickly as possible. The occasional complaint must be looked at and answered within the company guidelines to a satisfactory conclusion. You will also be up selling products to customers and will be learning a lot about company products to be able to offer the best service care and advice. Our client needs someone with strong administration skills, excellent communication ability both written and oral, a team player who pays attention to detail and picks up new systems quickly and someone with a caring and empathetic manner. Salary £17650.00 plus Company bonus of up to £2000 per year, 26 days holiday plus Bank Holidays, pension and discounts. Hours Monday to Friday 8.30 - 5.00 ideally, looking to start as soon as possible. Meridian Business Support is acting on behalf of our Client as a Recruitment Business.