Assistant Operations Manager - 12m FTC

Office Angels ,
London, Greater London
More Details
Salary: £35,000 per annum

Overview

12 months FTC Job Title : Assistant Operations Manager Location : Wimbledon Salary : Up to £40k pa bonus commission Have you got a strong history of people management? Are you a whizz on everything legal regarding lettings? Do you thrive on training your team? We have an exciting opportunity for an Assistant Operations Manager to join our client's team in central Wimbledon, we are looking for someone who will manage the Team Leaders, Property Managers, as well as mentoring and train within the Lettings Management department. Key responsibilities will include: Review and report on the performance of your team against your KPIs and take the action required to bring performance back in line where it falls short. Audit new tenancies to ensure that the documentation is complete and compliant with company policy and any regulatory requirements. Review the operational performance of your area of business periodically and make recommendations to improve the systems and processes where required. Identify opportunities to develop new services and grow the business including the promotion of the lettings management service to landlords not using the service. Deal with escalations of problems, issues and complaints from your property management team and resolve them in line with company policy and any regulatory requirements. Coach members of the team through the solutions where appropriate. Monitor the productivity of your Senior Property Managers and their teams on a daily basis to ensure the workload is managed in a way that means KPIs continue to be met and customer service standards are maintained. Attend branch and regional meetings as required and act as a contact point for issues that are raised from branch teams or branch managers. Provide leadership and motivate your team to achieve success through establishing clear expectations of performance, reviewing progress regularly and bringing it back on track where required. Review and report on 'loss of management' cases. Review and report on the performance of the approved contractor network to ensure they are meeting company standards of quality, timeliness and value for money. Recruit, develop and retain the best available talent to the team and provide coaching, training and constructive feedback on a regular basis to help enhance the contribution it makes to the business. Prepare and conduct 121s for all team members setting goals and required improvements. Take on any other ad hoc tasks or projects allocated to you in order to ensure the smooth running of a changing department. Skills, attributes and experience required: Track record of success in a similar role within the property management function of a residential lettings agent. Has achieved the NFoPP Level 3 Technical Award in Residential Letting and Property Management. Has experience of successfully managing third party contractors and manages projects effectively. Has a full understanding of and is used to working under the regulatory framework the business operates in. Self-motivated and results driven and consistently meets targets and KPIs. Has high operational standards, is organised, efficient and meets deadlines. Effective at solving problems and finding solutions and coaches others to achieve the same results. Maintains work performance during peak periods of workload, manages pressure without losing focus and is effective at distilling this in others. Holds others to the commitments they make and is able to follow through effectively to keep these on track. IT literate - Word, Excel and preferably experienced in using a relevant CRM system. Clear and concise communication skills both verbal and written. Has credibility and presence, is an excellent relationship builder both internally and externally, wins trust quickly and maintains it. Client focused and provides excellent service as a way of building and retaining business. Provides effective leadership to the team and is willing to pitch in where required. If you have the right skills and experience for this role then please apply today. Our client is looking forward to conducting interviews and starting someone new in their team. By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond Please be aware that we are currently receiving a high volume of applications and will endeavour to contact all applicants, however if you have not been contacted within 72hrs please assume that you have not been successful on this occasion and your CV will be kept on record for future positions. Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy

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