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Randstad Inhouse
,
Guildford, Surrey
Service Support Coordinator
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Contract Type: Contract |
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Salary: £10.7 per hour |
Overview
Do you have a strong focus on providing excellent customer service? Do you have high attention to detail? Do you have experience in customer services, stock control, purchasing or planning? If so, please read on and apply today We have a fantastic opportunity to work at Philips Healthcare, initially fixed term until the end of August 2020. Philips Healthcare is a globally recognised Healthcare and technology brand with modern offices, and excellent training. Benefits: Weekly pay 33 days holiday Free on site car park Free shuttle bus service from the train station Access to high street discounts and wellbeing services Free fruit and catered canteen Modern offices and equipment Working Hours and Pay Rate: £10.77 PER HOUR Monday to Friday, 09:00AM to 17:00PM Responsibilities: The Service Support Coordinator role is reporting to the Scheduling and Dispatch Team Leader. You will be responsible for creating the resource based plan to deliver the service solution to the customer across the Philips Healthcare equipment range from installation and upgrades to repair and servicing. Working within this role will will give you the unique opportunity for exposure to all aspects of the health systems business ranging from engineers, marketers and sale teams through to the operational teams and senior managers. Take receipt of customer calls via phone and email. They are registered in to the service management system to establish prioritisation and next step actions. Quickly determine how to respond to a customer call, taking into consideration the customer's request and contractual agreements. Liaise with the various functions of the customer care centre to provide the best solution that balances the customer need aainst the business requirements. Coordinate orders of spare parts if rquired and keep the customer and engineers informed at every stage. Ensure customers are aware of the status of their call and the actions taking place. For regular maintenance you will be required to make detailed appointments. Participation in customer meetings / projects as directed by the Management Manage the process of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement. Manage shared mailboxes, and responding to e-mail traffic as appropriate. Requirements: Resilient and confident character, with excellnt problem solving skills. Prepared to take ownership of customer problems through to completion. Demonstrated commitment to satisfy custmers, able to build trust and confidence. Ability to work as an individual and as part of a team Ability to manage workloads and priorities. Good organisational skills. Ability to work to pre-determined targets and timescales. Computer literate, IT skills, experience with excel/word Able to 'forward' think and work under pressure with the ability to handle complex situations Why should you join Philips? Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work. We focus on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Succeeding in this role will open many doors for your long term career, whether this is in Philips or otherwise, so click apply today.