Customer Service & Installation Administrator

Adecco ,
Newcastle upon Tyne, Tyne and Wear
More Details
Salary: £9.50 per hour

Overview

Adecco Cramlington are delighted to represent their client in a search for a Telecoms Installation Coordinator, to join their growing team. We are actively seeking 5 candidates, to join the business, add value through their experiences within similar industries. Please see below the necessary person specifications: Job purpose - Co-ordinate the daily installation of products into customer's homes in regions throughout the UK. Duties and responsibilities: Manage and co-ordinate the successful completion of all engineer installations within agreed time windows from our Newcastle base Plan efficient routes and set achievable ETA's Keep customers aware of any appointments which may fall outside of the ETA Maximise the Right First Time (RFT) completion rate of all installations Maximise the Net Promoter Scoring (NPS) of all installations Ensure customers receive excellent customer service Ensure accurate job completion on software management systems with particular attention to stock control and status codes Qualifications and Attributes - Essential: Excellent customer service skills Ability to co-ordinate and manage scheduled work within agreed timescales A drive to success and attain top performance metrics Good personality and communication skills to overcome potential for low NPS scores which could arise from a poor installation experience, inclusive of jobs failing to be completed within agreed time windows during the day Desirable Knowledge of digital TV and satellite TV installations Knowledge of communal / distributed TV systems Desirable: Previous experience in an installation co-ordination role / job scheduling Should you believe you can support my client in their business, and want a temporary to permanent opportunity - please apply today Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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