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Hays Specialist Recruitment Limited
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London, Greater London
IT Service Desk Analyst
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
IT Service Desk Analyst - Up to £25,000 Your new company An exciting opportunity has arisen with a Fortune 500 facilities management company. Based in South West London, they have been providing management services for clients over many years. The company prides themselves on ongoing support, with long term career progression at the forefront of their priorities for employees. Your new role You will be required to provide 1st Line IT Support of all contact made to the Service Desk through email, phone or the IT portal. You will have a 1st & 2nd Line Technical support ability in order to succeed within the role. Liaising with external 3rd parties to provide subcontracted services while providing asset management support to the head of departments. What you'll need to succeed Successful applicants will have experience in: 1st/2nd Line IT Support Experience Foundation knowledge of ITIL V2 or V3 standards for Incident, Problem & Service Request Management Experience with SLA's & working towards KPI's What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk