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Key Group
,
Solihull, West Midlands
Customer Service Agent
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Job Type: Full-time |
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Salary: £18,050 per annum |
Overview
Do you ASPIRE to a career in financial services and providing professional, regulated advice? The market we operate in is worth BILLIONS, so the sales and career potential are HUGE. This Customer Service Agent opportunity is the starting point not the end. We are very fortunate that we have thousands of customers ready to engage with us online and over the telephone. You will receive all the training you need to fast track yourself to success. We are experts in our field and if you aren't sure who we are, here are a few things to back us up; Won over 90 industry and consumer awards Rated 'Excellent' and 5Star on Trust Pilot BEST Companies voted us 'One to Watch' in 2019 Our Glassdoor employer rating is 4.5 As a Customer Service Agent, your role will require you to establish relationships with our client base through inbound and outbound calls. You'll discuss the services available and turn opportunities into appointments by identifying customer needs and promoting the benefits. You'll be working towards realistic sales and service targets whilst ensuring the highest level of customer care is provided. If you are looking for a career, not a job, then we are a company that wants to hear from you. We have told you about our track record, now tell us all about yours. Keywords: Customer Service | Contact Centre | Telesales | Customer Engagement | Sales | Customer Support | Customer Service Agent | IT Literate | Financial Services Benefits Salary £18,050 per annum | Professional Development and Qualifications, e.g. CeMAP | Employee Recognition Scheme | 22 days holidays bank holidays | Pension scheme | Simply Health scheme | Life Assurance Essential Skills Ambitious - Career focused with a track record of achievement, taking pride in what you do Supportive - Relationships are important, helpfulness and approachability are key Personal - Going above and beyond to deliver exceptional service, demonstrating real empathy and valuing the personal touch Integrity - Honest, true and transparent, delivering what you promise and doing the right thing Responsive - Whatever the challenge you'll deliver the right result, looking for the next way to help, looking ahead and responding quickly Expert - Strong IT skills, comfortable learning a new CRM system Desirable Skills A track record of exceeding targets, achieving and above average performance Customer services experience via online, telephone or face-face Financial services or similar regulated working environment About Company Key Group is a leading financial services group for those both in and approaching their retirement. The Group's main activities are equity release, estate planning, annuities and retirement planning. Subsidiaries of the Group include Key Advice, Key Partnerships, more 2 life, Air Group and The Equity Release Experts. Between these companies, we offer products including equity release, retirement planning, and estate planning.