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BNP Paribas
,
Solihull, West Midlands
Collections Adviser (Customer Support) (Starting 22nd June - Solihull)
Overview
Job Description
Collections Advisor Contact Centre Colleague - Customer Support Central Solihull B91 2AA Permanent, Full time Shift Rota Basis Start Date: Monday 22nd June (Initially working from home as per current Covid 19 guidelines) Starting salary: 18,000 per annum plus a bonus scheme once you've completed training- with progression and pay increases available as you develop further in the role. Do you strive to put the customer at the heart of your conversations? At BNP Paribas Personal Finance our teams are customer obsessed and we strive to ensure our customers are supported in the very best way. As a Customer Contact Colleague we want to offer you the opportunity to develop and grow your career with us and become part of our winning team. We'll give you on-going support and training to ensure your success. Our offices are in Solihull town centre, however you will be working remotely in your own home initially - following government guidelines- with a view to return to the office at a later date. We will ensure that you have all of the equipment and training as soon as you join us. On a day to day basis your job will be in our Customer Support Team, reaching out to Customers to support them with their finance and repayments. There are a huge number of reasons as to why our customers may struggle or come in to difficulties with repayments, so as a responsible lender, we support our customers by coming to appropriate resolutions, perhaps changing their payment plan to make it more affordable for them, or referrals to suitable charities if necessary. Could this be you? We believe it's a positive attitude and passion to make things happen that matters most. Here's what else we're looking for: A natural desire to help people Excellent interpersonal skills - the people you may interact with in this role are vulnerable, so we're seeking people who have the ability to interact appropriately in potentially difficult or emotive situations Passion for delivering a first class service; gained from experience working within a comparable Collections role before A willingness to learn PC Skills- Ideally with Microsoft Office, and some experience with computer and dialler systems A confident and articulate telephone manner The role is full time and shifts are rotated fairly within the team. Our opening hours are: Monday - Friday 8am - 8pm Saturday 8am - 6pm You'll work approximately 8 hours per day, 5 out of 7 days per week, and shifts are provided to you 4 weeks in advance We recognise good performance and are committed to ongoing investment in you and your development. There's a clear career journey and we create opportunities for internal promotion; the majority of our Managers have been promoted internally. You'll be part of a team in our dynamic and lively contact centre with fun daily incentives. Our culture We understand that next step in your career journey is an important one. We also know it's all about the people as they are the ones that make our business the success it is. That's why we provide colleagues with opportunities to make great things happen in an open and exclusive environment. Our culture is innovative, collaborative and fun; we challenge everyone to make a difference for colleagues, customers, partners and our community. Being part of the BNP Paribas global banking group means you're part of something big; with plenty of opportunities to take on additional responsibilities and make a real difference. We offer As you'd expect from being a global banking group, we can give you an award winning benefits package that gives you flexibility to choose your benefits based on what's important to you. We also offer flexible working patterns, a competitive salary, a contributory pension scheme, plus life insurance, income protection, award winning flexible benefits choices and not to mention the all-important 28 days holiday (including bank Holidays) each year to enjoy. Is there a fit? If you're interested in joining our winning team, then we'd love to hear from you.