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Highfield Professional Solutions
,
Farnborough, Hampshire
Service Coordinator
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Service Coordinator Farnborough Up to £24,000 Per annum Highfield Professional are working with a globally renowned water and technology company with the recruitment of a Service Co-Ordinator, the ideally candidate will have excellent customer service skills and previously worked within the Service Sector. As the Service Coordinator you will be responsible for the coordination of planned maintenance and reactive visits, ensuring KPI's and contractual SLA's are met whilst delivering a consistently high level of service to all customers. You will be accountable for maximising our clients commercial opportunities and develop existing portfolios, you will also assist the company in maintaining the highest possible standards of Health & Safety at Work and Quality, this in accordance with current legislation and policies laid down by the company. Other duties as a Service Coordinator will include but not be limited to - Ensuring Service Engineers routine/major reports are entered on service system daily and subsequently filed, either via paper reports or via PDAs. Enter Call Out/Follow Up reports on service system, liaising with finance to raise invoices immediately for chargeable work obtaining order numbers where available. Identify additional work opportunities by analysing engineer reports, customer service history and correspondence. Maintain accurate customer details at all times on all inhouse systems Generate quotes and on receipt of order, acknowledge client instruction, use Company system to manage call and liaise with procurement to order/requisition appropriate parts. When parts are received, schedule work with Operations through Company system. Receive service calls from miscellaneous contract customers. Progress customer requirements, raise file on system and send to finance to invoice. To ensure all client correspondence is responded to within the targeted time. Ensure that the management team is made aware of problematic sites or possible customer complaints Meet personal PfP targets and development goals whilst contributing to team and department targets The post-holder must comply with the Company's Policies and Procedures and Code of Conduct. To undertake additional duties as required, commensurate with the level of the job. To apply for this position you will need to hold an NVQ Level 3 or Equivalent in customer Service and ideally worked in a similar services environment, you will also be required to demonstrate good written and verbal skills are essential together with commercial awareness and a commitment to customer satisfaction. In return the successful candidate can expect a salary up to £24,000 per annum depending on references plus other fantastic benefits. For more information or to apply for this role please call Tom Mlinar on or send a copy of your cv