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Ionic Infomation Limited
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London, Greater London
Client Support Executive
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
The Company Ionic Information Limited is a specialist in financial data software. Focused on the UK professional and private investment sectors, Ionic's primary goals are to make it easier to access and interpret stock market data. By making analysis faster and more efficient, our products make successful investment decisions more likely. By making access to data faster for customer-facing professionals, we help our clients provide even better customer service. Our Alpha Terminal service is widely used by financial services companies - private-client investment managers, fund managers, wealth managers, brokers, retail platforms, family offices, financial PRs and proprietary traders. It competes in the same market as Fidessa, Iress (Proquote), FactSet and Thomson Reuters. Clients include Hargreaves Lansdown, Charles Stanley and Killik. Ionic is also the UK market leader in private investor software. Our ShareScope & SharePad products have been voted the UK's Best Investment Software for 16 years running by readers of Investors Chronicle. Ionic is a privately-owned UK business based in Shoreditch, London. Client Support Executive We are looking for an energetic and presentable graduate to train and support our professional clients. Working as part of a broader customer support team your role will be to deliver outstanding customer service and training. Training is delivered on a one-to-one basis either on the client site or over the phone. As well as providing initial training for new clients you will proactively call existing clients on a regular basis to ensure they are happy with the service and offer refresher training. This is a key component of our customer retention strategy. Full training in the Alpha Terminal software will be provided before you start training clients. This is also an opportunity to learn about investment and trading. Responsibilities will include: Providing training to professional clients face-to-face or via remote access. Some travel in the UK will be required. Providing telephone and email support to professional clients. Making outbound calls to clients to ensure they are happy with the service and to offer refresher training where appropriate. Liaising with the IT teams of key clients to ensure the timely rollout of software upgrades. Setting up and updating new client accounts on the database. Supporting the sales team. Requirements: Highly literate and numerate Good IT skills Excellent spoken English Confident one-to-one with senior clients Confident making outbound telephone calls