Regulatory Support Assistant

Pertemps Birmingham Commercial ,
Birmingham, West Midlands
More Details
Contract Type: Contract
Salary: £10 per hour

Overview

A fantastic opportunity is available for a Regulatory Support Assistant to join a Regulation department for 6 months in central Birmingham The role and responsibilities • Supporting activity including managing inboxes by responding to enquiries, proactively managing compliance and contributing to disciplinary processes. • Supporting Professional Audit work by co-ordinating the collection of material to be audited, liaising with firms, professionals and reviewers and organising workshops. • Supporting the regulation of firms and professionals by undertaking tasks in the Business Operations inbox. • Highly organised and able to prioritise own workload of tasks to support the regulation of firms and individuals. • Carry out tasks within KPIs and SLA such as conduct checks, cease and desist cases, firm and member queries, firm registration, disciplinary queries, panel bundles (this is not an extensive list). • Ensure general workload is managed efficiently and in accordance with time and quality measures, including Key Performance Indicators. • Support the department with critical work areas when required. • Manage the expectations of all stakeholders (members, firms, public, internal & external) to ensure maximum customer focus at all times. • Contribute to the corporate objective 98% compliance rate. • To ensure all telephone advice and written advice for queries, investigation queries and formal acknowledgements are consistent and in line with the rules, standards and processes of the regulation department. • Support with the training and induction programme. To be considered for this role you must have worked in a regulatory role or compliance role • Experience of working in a busy office role. • Experienced in managing own workload and prioritising based on risk. • Strong communication skills (verbal and written) and ability to communicate effectively with internal and external stakeholders • Experience of working as part of a cross functional team. • Strong understanding of customer service excellence to include call handling skills. • Experience of working with Microsoft Office applications (Word, Excel, Outlook). • Experience of working in an environment where priorities may change, with a positive attitude. • Ability to learn and develop, take on new responsibilities and adopting a flexible, pragmatic approach to work. • Experience of working with minimal supervision, collaborating as part of a functional and/or cross-functional team. • Strong work management skills and the ability to consistently perform against targets and Key Performance Indicators. • Ability to work with tact, diplomacy, professionalism and discretion at all times. • Self-motivated and resilient • Demonstrating the ability to work quickly and accurately with attention to detail while maintaining quality. Hourly rate of pay between £10.00-£12.00 per hour depending on experience 9am till 5pm monday to friday hours, great location and brand new offices Please click below to apply

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