Technical Support Advisor

Oyster Consultant ,
Edinburgh, City of Edinburgh
More Details
Salary: £17,850 per annum

Overview

Description Technical Support Level One Do you love computers and all things technical? We are looking to recruit Customer Service Technical Support Advisors who will deliver class leading levels of Customer Service and Tech support across the EMEA region. The successful candidate must be fluent in English. We operate between Monday – Friday, 7:30am and 5:30pm, however these times are always subject to change depending on business requirements, so this should be taken into consideration. Responsibilities include: · To respond to all client activities within given timescales, efficiently, effectively and accurately. · To develop and maintain a full knowledge of client processes and services. · To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff. · Responsible for maintaining and updating all administration. · Participate in client led conference calls EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED · Be fluent in spoken and written English and are comfortable understanding a variety of regional accents. · Have some knowledge of networking concepts and technologies · Have some experience of using Windows as well as Linux or Mac · Feel motivated by the prospect of assisting both end users and business users via phone/email/ web, resolving a mix of simple and complex queries. · Be comfortable working in a busy office and call centre environment. · Be able to commit to full time work, 40 hours a week. · Be able to commit to long term, permanent employment. · Be comfortable working in a diverse team under management guidance and supervision. · Be able to communicate clearly and effectively. · Be able to prioritise workload effectively. · Be comfortable meeting and exceeding our internal quality and customer service targets. · Be comfortable representing the company by portraying a polite, positive and professional image at all times. This job was originally posted as www.totaljobs.com/job/89779336

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