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InterSystems
,
Edinburgh, City of Edinburgh
Technical Specialist - Support
Overview
Job Description
Overview InterSystems seeks an experienced Technical Specialist who is creative, motivated and an energetic problem-solver, to join a group of experts working with a broad range of new and advanced technology. As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork and cooperation. You will help developers from our technology partners create and support their applications in real world environments, and have the opportunity to work with some of the world's leading organizations in healthcare, finance, telecommunications, and other industries. InterSystems TrakCare, a connected healthcare information system is a Web-based solution with unified clinical and administrative modules that are interoperable with legacy and future applications. With an Electronic Patient Record at its core, this is advanced software that brings exponential improvements to the care of every patient and to the productivity of every healthcare professional. Responsibilities * Provide immediate response to customer inquiries in accordance with service standards. * Provide technical support for interfaces, reports, extracts, data migration scripts and conversions. * Provide advice and best practices for technical areas such as networks, configurations, architectures etc. * Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions. * Escalate Open (unresolved) problems in accordance with current policies and procedures. * Production of training materials for technical courses such as system custom development or reporting. * Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles * Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management. * Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills. * Participate in on-site technical training if required * Participate in on-site technical implementations if required * Participate in the on call 24 hour roster service * Assistance in researching new development or report writing 3rd party products such as Crystal Reports. Qualifications * BS or MS in Computer Science or equivalent qualification * Knowledge of Linux, VMWare is a plus. * Knowledge of web oriented languages, including HTML, and JavaScript, SQL, data analysis and database methodologies is a plus. * Knowledge of programming languages - ideally Java or C++. * Be able to design and write technical documents. * Able to work well within teams, both internal and external. About InterSystems We are an equal-opportunity employer and do not discriminate because of race, colour, religion, sex, sexual orientation, age, national origin, disability, genetic information, membership in uniformed armed services, or any other class protected by applicable law. InterSystems is the engine behind the world's most important applications. In healthcare, business, government, and other sectors where lives and livelihoods are at stake, InterSystems is the power behind what matters. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 80 countries. For more information, visit InterSystems.com.