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TIME Appointments Ltd
,
Ipswich, Suffolk
Insurance Customer Service Advisor (Weekends, Bank Holidays & Twilight hours)
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Job Type: Full-time |
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Salary: £17,000 per annum |
Overview
Our client who provides a range of Insurance and Accident Management solutions has a great opportunity for an Insurance Customer Service Advisor, dealing with the customer notification of claims/accidents. This position would ideally suit a candidate who is currently working within the insurance/claims industry and is looking to take the next step up the career ladder, however candidates that display excellent customer service experience or skills will also be considered. If you see yourself as a natural born leader and feel that you stand out from the other members of your team, then this could be the role for you. Key Duties & Responsibilities: To take telephone calls from customers regarding update on their vehicles. To communicate with repairers and suppliers regarding the collection of non-driveable vehicles and windscreen repairs. To accurately record all the relevant customer and accident details. Problem solving Basic customer complaints Responsible for agent utilisation Part time hours; Weekends, Bank Holidays & Twilight hours (17.30-22.30). Please be advised this office is open 24 hours, 7 days a week.