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Randstad Business Solutions
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Sunderland, Tyne and Wear
Customer Service Advisor - Sunderland
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Job Type: Full-time |
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Salary: £18,710 per annum |
Overview
Join on of the UK's leading banks today to use your skill and expertise to make a real difference in the lives of our customers. What will you be doing? Taking ownership of the customer experience, by providing excellent service to help deliver on customer ambitions and day-to-day banking needs Deepening customer relationships to help grow the business Becoming an expert in fraudulent activities Working collaboratively with colleagues to deliver on our vision to be the 'go-to' bank Living our values What we're looking for: A genuine interest in the customer Experience in a customer-facing role The right attitude, personality, potential and skills to provide excellent service and case ownership Experience of working towards personal objectives and standards The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessary Skills that will help you in the role: Experience of dealing with complex customer queries and complaints Excellent verbal and written communication skills Experience of operating in a customer-facing or telephony role where service is paramount Proven ability to meet performance standards If you think you're the right person to represent one of the largest banks in the UK and build lasting relationships with customers then apply today. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003