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Randstad Business Solutions
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Sunderland, Tyne and Wear
Senior Customer Service Advisor - Mortgages
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Job Type: Full-time |
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Salary: £21,160 per annum |
Overview
Join on of the UK's leading banks today to use your skill and expertise to make a real difference in the lives of our customers. What will you be doing? You'll identify and escalate ideas for operational process improvements to deliver a better service for our customers and/or improve efficiency You'll solve mortgage queries and complaints as they arise or know how and where to escalate these to You'll resolve complex customer issues by applying initiative and the appropriate empowerment to achieve the best possible outcome for the customer You'll build relationships across the local community to ensure that Barclays is sensitive to the community's needs and recognized as an active contributor to it You'll use your own initiative to monitor your performance and develop the knowledge and skills that you need to be the best you can be What we're looking for: Excellent customer service skills Find solutions for customers in distress or with serious complaints In-depth knowledge of ability to interpret a range of processes and policies Strong communication skills Skills that will help you in the role: Experience of dealing with complex customer queries and complaints Excellent verbal and written communication skills Work independently and as part of a team as necessary Demonstrate the interpersonal skills needed to deal effectively with their colleagues and where necessary support new starters If you think you're the right person to represent one of the largest banks in the UK and build lasting relationships with customers then apply today. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003