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Stephenson Harwood LLP
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London, Greater London
IT Systems Tester
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Job Type: Full-time |
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Overview
Stephenson Harwood is a law firm with 1100 people worldwide, including more than 180 partners. Our headquarters are in London, with 10 offices across Asia, Europe and the Middle East. We are currently seeking an IT Systems Tester to join our IT Department. There are currently around 50 employees in the Information Technology team and this role will report to the IT Governance & Assurance Manager. This role is vital to assuring that project changes, software releases containing security patches, fixes to defects and enhancement requests, and end user expectations are known and managed throughout all lifecycles. This role is an integral team member supporting all other key IT functions: IT Support, Information Security, Infrastructure, Projects, IT Risk Management, Event Management, Release Management and Service Transition. Main responsibilities Gap analysis of current scripts and new scripts required for testing of software releases, IT Changes and project lifecycles Creation and execution of test cases following documented user scenarios and personas System, integration and regression testing Detect and manage all defects in ServiceNow, agreeing priority and remediation actions with stakeholders Ensure appropriate testing is conducted to establish the User Experience, driving user adoption and change Use performance management tools to measure against key metrics through all pre-production lifecycles Ensure risks are raised promptly with project managers and stakeholders Manages the testing acceptance including business sign off Working towards departmental and project deadlines Provide timely feedback to colleagues to recognise achievements and areas of improvement Presenting / communicating findings to project teams, technical and non-technical colleagues Provide support and documentation Attributes / skills required The candidate must possess good knowledge of Microsoft packages and common legal applications Experience of defect management and application performance tools e.g. ServiceNow, Lakeside Systrack, Jira Service focused attitude and professional manner, appropriate for a commercial law firm Confident and clear communication (verbal and written) with people at all levels of the business hierarchy Able to lead, motivate and develop a team with a clear, concise and politely assertive manner Able to use initiative and make suggestions to change processes where required Able to respond quickly to requests, manage time effectively, and work under pressure Proactive nature, hardworking, able to structure own work and work unaccompanied when required Well organised, with good time management skills and adherence to agreed milestones and deadlines High level of accuracy and attention to detail Previous experience in a legal or other professional services firm/partnership structure Experience required Previous legal experience is preferred This job description is indicative only and does not represent an exhaustive list of responsibilities. The firm reserves the right to alter or change the responsibilities at any time, in line with the firm's strategy and business needs. The Firm We are proud to be an equal opportunity employer, committed to a diverse workforce. We do not discriminate on the basis of age, sex, race, disability, sexual orientation, disability, culture or any other protected characteristics. We aim to create a culture where everyone has the freedom to be themselves, and are valued for their strengths and unique perspectives. That's how we unlock our entrepreneurial spirit, advising our clients with top-performing teams. We strive for inclusive recruitment practices so that you have all that you need to be successful. Please do let us know if you require any reasonable adjustments during the application or interview process. Please note that we do not accept speculative applications from agencies.