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Pear Tree Recruitment Limited
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Bristol, Bristol
Claims Coordinator
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Job Type: Full-time |
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Salary: £21,000 per annum |
Overview
Do you want to work for the UK’s biggest travel insurance provider? Are you looking for a customer service role offering plenty of variety? If so, our client that boasts an office in a prime City Centre location is looking for several Claims Coordinators to join their travel claims team. Dealing with the management of travel insurance claims, the Claims Coordinator role offers an excellent opportunity for someone to work in a varied customer service role where no two claims are the same. Full training and ongoing support will be offered to the successful candidate. A competitive annual salary, shift allowance, excellent holiday entitlement and company pension scheme is also on offer. Daily duties of the Claims Coordinator to include; Assessing the severity of the claim and urgency of assistance required to decide on the best course of action Arranging medical services for customers and reviewing medical reports Booking accommodation and transport for family members Organising the logistics of flying customers home and managing repatriation services on deceased cases Completing a daily list of actions required to progress open claims, updating customers and family members accordingly Ensuring costs of services are accurately estimated and guarantees of payment are issued Liaising with internal teams to coordinate claims efficiently and gaining an excellent working knowledge of external suppliers throughout the world Dealing with all emergency and non-emergency claims in a calm, organised and empathetic manner Capturing all information on the internal database and completing all associated claims administration Due to the nature of this Claims Coordinator role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills. This is alongside previous customer service experience in a contact centre or office environment. As this is a 365-day operation, the successful candidate will need to be flexible to work Monday to Sunday shifts between the hours of 7.30 a.m. and 10.00 p.m. including bank holidays. If this varied Claims Coordinator position sounds like your cup of tea, then please get in contact today Interviews are taking place now to start March 2nd.