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Nursing and Midwifery Council
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London, Greater London
Monitoring and Compliance Case Manager
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Job Type: Full-time |
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Salary: £34,210 per annum |
Overview
Monitoring and Compliance Case Manager Permanent, Full time – 36 hours per week £34,210 – £41,828 per annum Stratford, One Westfield Avenue About us We’re the independent regulator of the UK’s 690,000 registered nurses, midwives and nursing associates. We set the qualifications students must achieve to step into their first job with the right skills and knowledge to look after patients, mothers, and the public with kindness, skill, respect and compassion. Better and safer care for people is at the heart of what we do, supporting nurses, midwives and nursing associates across the UK to strive for the highest standards By promoting professionalism, we help to inspire confidence among the public and pride among nurses, midwives and nursing associates. Held in high regard, they are able to act as leaders in their communities. About the role Supporting our Case Preparation and Presentation department, you will manager our Monitoring and Compliance team and ensure all referrals are progressed to a high standard and in line with our timescales. As the team manager you will have overall responsibility for the performance of a diverse team where functions will include the reviews of substantive order, monitoring of undertakings and responsibility for restoration applications. Utilising your team management experience you will provide guidance and support to the case officers and senior case officers, where you will provide advice of cases to make sure we are keeping to our agreed timelines. The team forms a part of the wider Fitness to Practise process, and you will be required as the manager to set up and maintain working relationships across the directorate to ensure matrix management of cases where a person cantered approach is at the heart of all of our work. Skills and experience required Demonstrable experience of staff management, including setting team and individual objectives. Experience of managing high volumes of work within strict timeframes. Proven experience of stakeholder management and engagement. Experience of using management information to identify adherence to targets and to prepare reports. Significant experience of motivating and coaching others in order to meet targets. Fitness to Practise New Ways of Working We are changing the way we do things. We are currently in the implementation stage of our new ways of working. This work will move us towards a process that supports better patient care by encouraging openness and learning. We are putting people at the heart of our new ways of working. We understand for many people making a complaint to us, can be stressful and uncomfortable. That is why we are improving our current processes and providing information on the support that is available for patients, service users and families with our dedicated public support service. Moving to our new ways of working will allow us to be a compassionate, fair and transparent regulator. We will aim to make the best decision, to enable better, safer care for people in the future at the earliest opportunity. Why work for the NMC? Our people are at the heart of everything we do. We aim to recruit the right people in the right places and we value the contribution they make to the success of our organisation. In return, we offer a comprehensive and competitive benefits package. To find out further information, please look at our benefits page. To apply For more information about the role please read the job description and the person specification. Please click on the apply button at the top or bottom of this advert, where you will be taken through our application process, where you will be asked to submit your experience in line with the essential criteria detailed in our person specification. Please note that incomplete applications will not be considered. For any application related queries please contact Closing date for completed applications: Tuesday 24 March at 23:59pm Interview Date: Friday 03 April 2020 The NMC is an exciting organisation with the ambition to be the leading healthcare regulator. To achieve this, we are working in an agile way that offers great opportunities for people with diverse backgrounds. We are committed to being an inclusive employer. Working life doesn’t always and we support flexible and agile working wherever we can. No promises but, please chat to our resource team about the flexibility we could offer for this role. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, marital status, pregnancy, maternity, disability, or gender identity. We particularly welcome applications from sections of the community which are currently under represented within our teams, including applicants who identify as Black, Asian and Minority Ethnic (BAME).