Customer Service Development

Office Angels ,
Brighton, East Sussex
More Details
Job Type: Full-time
Salary: £26,200 per annum

Overview

Customer Support Development JOB TITLE: Customer Support Development SALARY £26,200 per annum with access to performance related pay, civil service pensions scheme bonus LOCATION: Central Brighton - excellent modern office TYPE: Large, executive non-departmental public body HOURS: Monday - Friday 9am - 5pm (plus a new flexible working policy & flexible working arrangements) BENEFITS: 25 days annual leave bank holidays, flexible working, development opportunities, discretionary performance related bonus, employee wellbeing programme, healthcare scheme, retail discounts and much more CULTURE: Supportive, diverse, lively and professional - committed to helping people meet their full potential We are supporting a well-established client who is looking for a confident customer service professional to join their team to support and develop their team of customer support advisors. Our client is offering on the job training with excellent opportunities to develop and grow within the business. This role is starting as a 10 month fixed term contract, however there is a possibility to be taken on permanent at the end of this, dependent on performance. An example of the day to day duties in your new job would be: Providing coaching and training to customer support advisors Identifying and implementing improvements for the team Carry out 1-2-1 sessions with the customer support advisors individually Supporting the development of all individuals and the team Delivering quality assurance on a monthly basis Working closely on team projects and following key procedures We'd love to speak to candidates with: Excellent communication and customer service skills Thorough knowledge of key customer service call handling techniques A proven ability of coaching, supporting and developing a team Experience of working within a quality assurance framework Previous experience working well within a team Please apply with your CV today Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - www.officeangels.com. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy

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