Refugee Support Project Volunteer - Yorkshire

BRITISH RED CROSS 11 ,
Kingston upon Hull, East Riding of Yorkshire
More Details
Job Type: Part-time
Salary: Voluntary

Overview

Refugee Support Caseworker Volunteer Location: Maritime House, Kingston Street, Hull, HU1 2DB Commitment: Weekly on Tuesday for a minimum of 6 months. There will be an initial one-day training course to attend in Hull. About the role The casework volunteer will work one-to-one with vulnerable asylum seekers and refugees to help them access suitable support services. We provide casework advice to refugees and asylum seekers on how to find their family members, family reunion, basic support and entitlements, healthcare, travel advice, legal advice, education, support for women, support for Young refugees, reducing social isolation, increasing wellbeing and destitution. We use a person-centred approach meaning we keep the service users' needs at the heart of our casework. We aim to build resilience by enabling through casework RAS to recover from personal crisis. BRC is a certain sign of hope to refugees and asylum seekers in crisis, & we work alongside many other statutory and charitable organisations to meet their needs. About the Team We use kindness to help those in crisis. Every year thousands of refugees, asylum seekers and migrants arrive in the UK with little support, money, or opportunities. Sometimes these people don't even have the means to find and contact their loved ones back home. It's our job to do what we can to help. We're a diverse, busy team dotted all over the country who share the common goal of doing what we can to make refugee lives that little bit brighter. From providing emotional support to reuniting families, we're committed to helping as many people as we can in as many ways as we can. Seeing the look on someone's face when they are put back in contact with a partner, parent, or child, that they thought they'd never see again is simply priceless. About the person You need to have good interpersonal, diplomacy, communication and teamwork skills although full training will be given for any technical requirements. Also someone who is: Understanding of face-to-face client work and/or casework, demonstrating excellent communication and proven listening skills A good communicator and empathetic about the situation and needs of refugees Aware of conflict and migration issues and sensitive to cultural issues, including those relating to gender Personally resilient as you may need to deal with difficult or challenging situations Able to speak good English; plus knowledge of a foreign language would be useful (particularly one used in the current local refugee population) Able to use emotional support skills in a calm and responsible manner Able to keep the beneficiary at the heart of what you do, supporting the Red Cross to understand service user needs and the difference our role makes Willing to adhere to BRC Casework Good Practice Standards Able to work alone with minimum supervision as well as part of a team Willing to uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and adhere to the Society's Equal Opportunities Policy Able to commit time and assist us (predominantly) between 9 -5, Monday to Friday. Understanding of GDPR regulations or willingness to learn. As part of the recruitment and selection process, volunteers are required to have a PVG/DBS/Access NI check to the appropriate level. Tasks Include: Providing one to one support to beneficiaries Undertaking sensitive and comprehensive interviews with service users to assess their needs Agreeing a plan of action with the beneficiary Support the beneficiary to access other services, for example from the NHS, legal representatives and Social Services Offering onward referral to relevant bodies as appropriate Maintaining effective client records using our data capture system including communicating effectively with the Home Office case owner Identify and respond appropriately to safeguarding and protection issues with vulnerable clients, including children and vulnerable adults Working effectively with interpreters What We Offer Access to relevant in-house training and development opportunities, including British Red Cross intranet site, e-learning facility and 'Fuse' (our online platform where you can access a range of engaging bite sized pieces of learning to support your personal development. A full induction, support and supervision throughout your volunteering period Valuable exposure to the work of the Red Cross in the UK and around the world Reimbursement of reasonable expenses when on duty Being a volunteer for the British Red Cross means that you can proudly say you are part of the world's largest humanitarian organisation. Young people and this role We value the energy and enthusiasm that young people bring to this role. To volunteer for this role you must be aged 18. However (subject to a risk assessment, safeguarding requirements and parental consent) those aged 15-17 can be involved in a variety of activities such as promoting the service, supporting service volunteers and undertaking training. Connecting human kindness with human crisis

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