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TALENT SPA
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Reigate, Surrey
Dedicated Call Centre Representative
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Job Type: Full-time |
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Salary: £20,500 (increasing to £21,000 on successful compl |
Overview
Dedicated Call Centre Representative Location: Reigate, England Salary: £20,500 (increasing to £21,000 on successful completion of your probation) About the Company: You will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. As a company they buy non-performing unsecured consumer debt portfolios from leading UK banks and credit card companies as well as other credit lenders. Once the debt has been sold to them, they work towards collecting it and this is where you come in. As a Customer Support Representative, you will engage with the customers in an ethical manner and conduct affordability assessments in order to fully understand each customers financial situation and, where appropriate, set up reasonable repayment plans. Dedicated Call Centre Representative Responsibilities: Contacting customers via the dialler system in order to reach an understanding of the customers' financial circumstances and where appropriate, setting an agreeable repayment arrangement. Handling inbound and outbound calls. Listening to customers, demonstrating understanding and empathy towards their situation, responding and questioning to fully establish the customer's circumstances. Explaining the benefits of reaching their "debt free date" and providing clear information and timescales with regard to their agreed payment term. Communicating with customers in a clear and respectful manner whilst observing regulatory requirements and maintaining adherence to the Data Protection Act. Building rapport with customers and creating a positive customer experience Being compliant at all times by ensuring that Intrum procedures are followed whilst maintaining adherence to Intrum's governing bodies, which includes the TCF (Treating Customers Fairly) framework and the FCA Consumer Credit Sourcebook. Providing guidance to customers on the availability and services of the Free Money Advice sector. Effective note taking - ensuring records of calls are complete, accurate, professional and a true reflection of the conversation. Meeting and exceeding monthly targets including call quality and compliance. Dedicated Call Centre Representative Requirements: Previous experience working in a customer service environment Desired: Previous experience working on a dialler Previous experience in a call centre environment Dedicated Call Centre Representative Benefits: Salary increase with service Monthly bonus Ongoing training and career development LinkedIn Learning Courses Onsite gym Discounts on high street vouchers Pension scheme Employee Assistance Programme If you think that you are suitable for this Dedicated Call Centre Representative role, please apply now Once you've applied, please complete the application on the employers website.